Category : Questions

  • How long have you been in business?

    Question - How long have you been in business? Answer – We originally started in 1981 with one showroom in Islington. We now have 4 showrooms across London and a contracts division.

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  • Do you guarantee your installation?

    Question - Do you guarantee your installation? Answer – Yes, we have a 100% customer saisfaction policy and we will always ensure you are completely happy with the work we have done for you, before we sign it off.

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  • Which areas do you carry out installation?

    Question - Which areas do you carry out installation? Answer – We are happy to underake any work within the M25. The Flooring Group has carried out work outside of the M25 as well. We generally undertake any work within the M25, yet have also serviced clients outside of that area on many occasions.

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  • Can you carry out work whilst I am on holiday?

    Question – Can you carry out work whilst I am on holiday? Answer – Yes, this is a very common request and one area we do specialise in. You can then return from holiday to a lovely new floor in your wonderful home.

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  • Do you have many satisfied customers?

    Question – Do you have many satisfied customers? Answer – Yes we have tens of thousands of satisfied customers. Please click on the “testimonials” link so you can see the positive comments our previous customers have made.

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  • Do your prices include vat?

    Question – Do your prices include vat? Answer – No, all prices quoted are subject to VAT of 20%.

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  • Do you provide all equipment, tools, products and materials?

    Question – Do you provide all equipment, tools, products and materials? Answer – Yes, all our installers come with their own tools and equipment. Their only requirement will be the need to have access to water and an electricity supply.

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  • Are you insured?

    Question – Are you insured? Answer – Yes, we have full insurance cover so in the unlikely event some damage occurs during the installation, you are fully protected.

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  • Is there a minimum charge?

    Question – Is there a minimum charge? Answer – For an installation the minimum charge is £500 including materials and labour. However, if you simply buy materials and carry out the work yourself – there is no minimum charge.

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  • What types of payment do you accept?

    Question – What types of payment do you accept? Answer – We accept all major credit cards, plus personal or company cheques.

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  • What happens if I am not completely satisfied?

    Question – What happens if I am not completely satisfied? Answer – In the very unlikely event you are not 100% happy with the work we have undertaken, we will make any further alterations and remedies for you “free of charge”.

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  • How do I receive a quote?

    Question – How do I receive a quote? Answer – You can call us directly to arrange a viewing or to get a final quote according to your specific requirements. We will also advise you about our current offers and discounts.

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  • Local Carpet Fitter Needed In Islington

    Question - Local Carpet Fitter Needed In Islington. Answer – Your local carpet fitter for the Islington region is the Islington Flooring Company. Here are their contact details:   Islington Flooring Company 2 Waterloo Gardens – Milner Square Barnsbury Street London N1 1TY Tel: 0207 609 1234  

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  • Should I Fit My Wardrobe Before Or After Having My Carpet Fitted

    Question – Should I Fit My Wardrobe before Or After Having My Carpet Fitted. Answer – It does not really matter, but we recommend you fit the wardrobe first and lay the carpet up to it. By doing it this way, not only would the floorboards be a better base for the wardrobe, but it will save a lot of time and money later if you were to change the carpet at a later date. However, If you do want carpet inside your wardrobe, you can do this with an additional piece of carpet afterwards....

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  • Why Does My New Carpet Appear To Have Shaded Areas?

    Question – Why Does My New Carpet Appear To Have Shaded Areas? Answer – The sides of the tufts of your new carpet can appear to be a bit lighter and more silvery when they are viewed end-on. As the pile settles lighter and darker patches will develop where the pile angle varies according to the amount of use each area of the carpet gets. It is quite common for the pile to settle in a different direction to the normal pile lay if the foot traffic bends it this way. This can make the c...

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  • I Already Have Underlay In My Home Why Should I Buy New Underlay?

    Question – I Already Have Underlay In My Home Why Should I Buy New Underlay? Answer – We strongly recommend a new underlay with any new carpet because it will give the best comfort and performance, plus it will also prolong the life of your new carpet. If you re-use existing underlay, this will cause the carpet to flatten more quickly in the areas of heaviest wear, because the underlay will be less resilient in these areas (these being the places where the carpet needs the most suppo...

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  • Where Can I Find An Emergency Carpet Fitting Service In London

    Question - Where Can I Find An Emergency Carpet Fitting Service In London. Answer – The Flooring Group specialise in installing new carpets in an emergency. They have the ability to install and fit a new carpet for you in just a few days. To contact the Flooring Group click here.  

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  • Where Can I Find A Carpet Laying Company In Kensington

    Question – Where Can I Find A Carpet Laying Company In Kensington. Answer – We fulfil all your carpets needs not only in Kensington, but anywhere in London. The Flooring Group employs a team of best fitters in London, each skilled in carpet laying. Here are the contact details for your local carpet laying service in Kensington: Kensington Flooring Company 140 Kensington Church Street Kensington London W8 4BN Tel: 020 7727 8890  

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  • How Long After My Carpet Is Fitted Can I Walk On It?

    Question - How Long After My Carpet Is Fitted Can I Walk On It? Answer – Once we have fitted your carpet, you can walk on your new carpet immediately.  

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  • Carpet Fitter In Hampstead Wanted?

    Question - Carpet Fitter In Hampstead Wanted? I need a local carpet fitter. Answer – The nearest carpet fitter in Hampstead is located at Hampstead Village – for contact details click here.  

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