PRIVACY POLICY
Last updated: August 2026
The Flooring Group Limited (“The Flooring Group”, “we”, “us” or “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, request a quotation, purchase our products or services, communicate with us or otherwise interact with our business.
1. Who We Are
The Flooring Group Limited is the controller of personal information covered by this Privacy Policy.
Contact details:
The Flooring Group Limited
Head Office
2 Waterloo Gardens – Milner Square
Barnsbury Street
London
N1 1TY
Telephone: 0207 609 1234
Email: [email protected]
2. Personal Information We Collect
Depending upon how you interact with us, we may collect and process information including:
- your name;
- company or organisation name;
- postal and installation address;
- telephone number;
- email address;
- details of enquiries, quotations, orders and purchases;
- correspondence and communications with us;
- payment and transaction information;
- information necessary to arrange delivery and installation of products;
- feedback or other information you provide to us; and
- technical information relating to your use of our website, which may include IP address, browser/device information, traffic data and information collected through cookies and similar technologies.
We only collect personal information that is reasonably necessary for our business and the purposes described in this Privacy Policy.
3. How We Collect Your Information
We may collect personal information:
- directly from you when you contact us by telephone, email, website form, WhatsApp, social media, post or in person;
- when you request a quotation or purchase products or services from us;
- when you provide feedback or otherwise communicate with us;
- automatically when you use our website, through cookies, server logs and similar technologies; and
- where appropriate, from third parties involved in providing products or services to you.
4. How We Use Your Personal Information
We may use personal information to:
- respond to enquiries and provide quotations;
- process and fulfil orders;
- arrange measuring, delivery, fitting and other services;
- communicate with you about an enquiry, order or project;
- process payments and maintain financial records;
- provide customer service and deal with complaints;
- administer and improve our website and services;
- maintain the security of our systems and business;
- comply with legal, regulatory, accounting and tax obligations;
- establish, exercise or defend legal claims; and
- send marketing communications where we are legally permitted to do so.
5. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending upon the circumstances, we may rely upon:
Contract – where processing is necessary to provide a quotation at your request, enter into a contract with you or perform our contractual obligations.
Legal obligation – where we need to process or retain information to comply with legal, regulatory, tax or accounting requirements.
Legitimate interests – where processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests. These may include operating and improving our business, providing customer service, protecting our business, preventing fraud and establishing or defending legal claims.
Consent – where we specifically ask for your consent, including where consent is required for certain electronic marketing or cookies and similar technologies. Where we rely upon consent, you may withdraw it at any time.
6. Marketing
We may contact you about products or services where we have your consent or are otherwise permitted to do so by law.
You may ask us to stop sending marketing communications at any time by using any unsubscribe facility provided or by contacting us.
Stopping marketing communications will not prevent us from contacting you where necessary in connection with an existing enquiry, quotation, order, contract or other service matter.
7. Sharing Your Personal Information
We do not sell your personal information.
We may disclose personal information where reasonably necessary to operate our business or provide our products and services.
Recipients may include:
- payment and card-processing providers;
- product suppliers and manufacturers where necessary;
- delivery and logistics providers;
- flooring installers, contractors and other service providers involved in fulfilling your order;
- website, hosting, IT, email and other technology providers;
- professional advisers, including accountants, insurers and legal advisers; and
- regulators, government bodies, law-enforcement agencies, courts or other parties where disclosure is required or permitted by law.
Where another organisation processes personal information on our behalf, we take appropriate steps to require that information to be handled securely and only for authorised purposes.
8. International Transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
You may contact us if you would like further information about safeguards applying to relevant international transfers.
9. Data Security
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or unauthorised access.
Access to personal information is restricted to employees, contractors, service providers and other parties who have a legitimate business need to access it.
Those processing information on our behalf are required to handle it appropriately and confidentially.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting and reporting requirements and dealing with potential legal claims.
Retention periods may vary depending upon the nature of the information and our relationship with you.
When deciding how long information should be retained, we consider its nature and sensitivity, why we require it, applicable legal requirements and the risks associated with retaining it.
You may contact us for further information regarding applicable retention periods.
11. Your Data Protection Rights
Depending upon the circumstances and the lawful basis on which we process your information, you may have rights including:
- the right of access to personal information we hold about you;
- the right to rectification of inaccurate or incomplete information;
- the right to erasure in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to object to processing, including an absolute right to object to direct marketing;
- the right to data portability in certain circumstances; and
- the right to withdraw consent at any time where processing is based upon consent.
These rights are not absolute in every circumstance and exemptions may apply.
We may need to request information from you to verify your identity before responding to a request.
To exercise your rights, please contact us using the details provided in this Privacy Policy.
12. Cookies and Similar Technologies
Our website uses cookies and may use similar technologies such as pixels, scripts, tags and local storage.
Some technologies are necessary for the website to operate correctly. Others may be used for purposes such as analytics, functionality or marketing.
Where consent is legally required, non-essential cookies and similar technologies will only be used after you have made the appropriate choice through our cookie-consent mechanism.
You can change your cookie preferences using the cookie controls available on our website and can also manage cookies through your browser settings.
Further information about the cookies and similar technologies actually used on our website, their purposes and their duration should be available through our cookie settings or cookie notice.
13. Third-Party Websites and Social Media
Our website may contain links to third-party websites and social-media platforms.
Those organisations operate independently and their collection and use of personal information is governed by their own privacy policies.
The Flooring Group is not responsible for the privacy practices of third-party websites or services, and we encourage you to review their privacy information.
14. Complaints
If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to address it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Information Commissioner’s Office
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, website, services or applicable legal requirements.
The latest version will be published on our website and the “Last updated” date will be amended accordingly.