Dear Darren, I wish to thank you for the excellent job your company did installing a wooden floor at my home on [address]. The job was handled with absolute professionalism from every member of your team from start to finish. Your firm was so easy and pleasant to deal with which was a great relief given the problems I have had with other firms in the past. This is the second job your company has done for me (the other was fitting a stair carpet) and you will definitely be my first call in future. Many thanks,