Dear [name], Here enclosed a cheque for the balance on our floors as requested. Apologies for the delay. We had to go away for the weekend and so lacked the time to do our ‘office’ work. The floors are amazing. After the dark terracotta we had before, they were a bit of a shock but I am feeling more and more comfortable with them all the time. Thank you for all your help. The guys who did the work (Tim, Darren and Steve) were really great. They worked so hard and were lovely to have around. Their skill was incredible. With best wishes,