Training Will Put Your Business Out In Front
Steve Scotter on training for floor cleaners and installers
TRAINING is very important in the business of flooring installers and cleaners as it can stop you making expensive mistakes.
Your training should focus on technical knowledge, approach to required tasks, customer relations and safe systems of work. You should review your own, and your employees (if you have them), training at least every 12 months. It’s also a good idea to set up Continual Professional Development (CPD) systems.
I have been on over a 100 training courses over the years and have not regretted attending any of them, despite the time, effort and costs involved. Training has provided me with skills superior to some of my competitors and has opened up opportunities that would not have otherwise existed. It has also protected me and my business. For 10 years I ran a large cleaning and restoration company. We had very few accidents; training taught me how to investigate accidents and assess ‘near misses’ and continually improve performance. Many of my employees were so well trained that they started their own businesses and have gone on to become very successful.
Legal requirements: If you have employees, you are legally required to train them in safe systems of work. There are times when cleaning carpets can be hazardous, with slips, trips and falls over wet floors or hoses etc. Well trained technicians will know how to limit these risks.
Trained employees: Technicians who have been trained will usually have a better attitude toward their work, as they know you have invested in them; these skilled technicians often make a business more profitable. They also know when NOT to undertake work which could result in the risk of a claim against the business. Generally, trained employees are happier and more confident in their employment and have more of a sense of pride and purpose.
When things go wrong: If things start to go wrong, trained technicians will know what to do. Training records and systems can prove that you have been trying your best to do things safely and properly, and can help should your business be investigated or have a claim made against it. These records and systems are often a significant mitigation factor in your defence.
Planning work: Effective planning of work tasks, taking health & safety into account, shows you to be both professional and efficient. Not only does it improve the perceived value of the task but it can often lead to more lucrative jobs.
n Work providers: Companies are now trying to protect themselves from injury and liability claims, so are more likely to employ fully trained technicians. Insurers expect operatives to be fully competent in their work and a recognised part of work competence is up-to-date training.
Lack of training may lead to:
Poor employee morale;
High employee turnover;
Loss of business revenue;
Prosecution and fines; and
Training should not be just seen as an expense; it is the way forward to improving your business. If your company only employs fully trained technicians, you should advertise it and this will help you gain more work.
Steve Scotter was a carpet cleaner and a member of the National Carpet Cleaners Association for many years. He now works for NCCA Corporate Member, Hydro-Dynamix, as a NEBOSH qualified health and safety manager.
l NCCA runs a health & safety course for carpet and upholstery cleaners. The next course is on September 19. Other NCCA courses include: Carpet & upholstery cleaning: Jul 4-5; Sep 12-13; and Nov 21-22. Advanced spot & stain removal: Jun 20; and Oct 10. Health & safety for the carpet & upholstery cleaner: Jun 19; Leather identification & cleaning; Sep 11; Introduction to hard floor cleaning: TBA; Commercial carpet maintenance technician (IICRC course, hosted by NCCA with Paul Pearce): Jun 10-11. All the above courses are held at the NSPCC training centre, Leicester, unless otherwise stated. For booking forms and further details, contact the NCCA:
T: 0116 271 9550 n www.ncca.co.uk
IICRC courses (Hertfordshire): Carpet cleaning technician with Paul Pearce. Sep 16-17; Nov 25-26: Upholstery & fabric cleaning technician with Paul Pearce: Jun 3-4; Sep 23-24; Dec 2-3; Commercial carpet maintenance technician with Paul Pearce: Sep 30- Oct 1. Held at Alltec Network, Royston, Hertfordshire. T: 01763 208222
IICRC courses (Surrey): Carpet cleaning technician with Adam Jankowski: Jun 3-4; Upholstery & fabric cleaning technician with Adam Jankowski: Jul 23-24. Held at National Flood School, Surrey.
T: 01252 821185 www.iicrc.org
This article has been reproduced from the Contract Flooring Journal website. You can find them at www.contractflooringjournal.co.uk.