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Balsan Carpets

The Flooring Group is delighted to announce a new partnership with Balsan Carpets.

Below, Balsan Carpets explain their brand and products to our customers;

The Balsan Company

Old factory in Châteauroux

Current factory in Arthon

Current factory in Neuvy

French creator of textile flooring

Part of the international group, Associated Weavers, BALSAN, the leading French manufacturer, proposes a complete range of high quality carpets, with 2000 references, in broadloom carpets and carpet tiles, and develops an infinity of colours and textures both for building and hospitality contract professionals and for the residential market, in France and abroad.
Carpets of excellence

BALSAN textile broadloom carpet and carpet tiles provide personalised, aesthetic and functional answers to all the requirements of the markets of new build and refurbishment, in the residential, office, instore and hospitality segments…
Our carpets, made of the best yarns on the market and protected by highly effective stain protection treatments, are classified according to strict national and European standards. With its creativity and capacities for innovation, the Balsan Company relies on the resources of its integrated design bureau to meet the needs of the residential as well as the hospitality and office segment.
The major part of the Balsan textile roll carpets and carpet tiles provide the perfect response to the HQE (High Environmental Quality) approach and benefit from the Gut environmental label.
Thanks to its in depth knowledge of the market, BALSAN creates specific products adapted to each segment:
The major ranges of cut pile, cross-over cut, Saxony and cut and uncut for the residential sector.
Carpet tiles for the corporate office segment (offices, public areas…).
The Millitron jet printed bespoke carpet for the hotel trade and large events.

An Innovative marketing Policy

BALSAN’s commercial teams are present at all times at national and international level to prospect the markets and adapt products to market requirements.
BALSAN makes it a point of honour to be seen above all as the true specialist in carpets, providing advice and guidance to their customers as to the product best suited to the intended use.
Thanks to its in depth knowledge of the market, BALSAN creates specific products adapted to each segment:
The major ranges of cut pile, cross-over cut, Saxony and cut and uncut for residential.
Carpet tiles for the corporate office (offices, public areas…).
The Millitron jet printed bespoke carpet for the hospitality and instore segments.
Balsan today makes 55% of its turnover in France and 45% in exports.

The advantages of carpet

les avantages de la moquette

Healthy! Carpet offers specific advantages thanks to its textile structure. It traps dust, reducing the amount suspended in the air by up to 50 %, and thus reducing the risk of it being inhaled.
Comfortable! In terms of comfort Balsan carpet is the most comfortable floor covering to walk on!
Silent! Carpet is the most effective floor covering to reduce the noise made by impacts and noise in general, avoiding the annoyance of creaking floorboards or the hammering sound of high heels tiles.
Decorative! Carpets offer a wide range of textures, colours, and designs for original decorative schemes.
Safe! By choosing a carpet you are ensuring a certain level of safety. Statistics show that fewer falls occur on carpets than on hard floors, and that they are less serious, especially for children and the elderly.
Warm! Carpet retains between 10 % and 12 % of the heat which would otherwise be lost by a hard floor. It provides very good thermal insulation and helps maintain a consistent level of warmth in all rooms, thus delivering significant energy savings.
Generous! Balsan supports the French National Forestry Office and its work replanting the most suitable species of trees, and also supports fundamental research into allergies being carried out by Dr Daëron at the Pasteur Institute.
Light! Colour creates an atmosphere which brightens up both your habitat and your mood (a phenomenon known as chromotherapy). So don’t hesitate to put colour on your floor as it will act as a source of harmony and well-being.
Easy to lay! Carpets are easier to install than any other type of floor covering and are also the quicker to install than any other type of floor. But it’s always better to seek advice from a professional first.
Easy to clean! No need for a mop, bucket, or room! A simple clean with the vacuum cleaner (at least once a week) is all you need to keep the carpet in perfect condition. It is advisable to freshen it up with a deeper clean from time to time using a dry powder.
Balsan modular carpet tiles! Perfect for all business spaces subject to intense traffic, Balsan carpet tiles are very easy to lay thanks to their shape, are easy to maintain, and optimise your investment by reducing the amount of waste. They also make it possible to structure the space using colours, pixels, or stripes. They can be used as part of a High Environmental Quality programme (HQE) and deliver operational solutions for incorporating sustainable development criteria in the building trade. They are made using 100 % green electricity. Balsan also offers a complete collection of eco-designed carpet tiles made using 100 % recycled fibre.
Expressive patterned carpets! You will be seduced by the originality and vast range of possibilities our products offer, with their myriad flecks of colour, rigorous lines, pronounced stripes, and curving patterns.

European standard nf en 1307

The european standard NF EN 1307 came into force on 20 March 1997 and was revised in 2008. It has the status of a french standard. This standard applies to tufted carpets in tiles and strips. It contains the standardised assessment procedures for technical criteria such as:

• Resistance to heavy, focused footfall
• Solidity of colours
• Resistance to chair casters
• Antistatic properties
• Acoustic properties…

Code of practice for building works in France DTU 53-1
(= standard NF P 62-202)

This document defines the procedures for putting coverings in place the textile floor coverings in lengths, glued or fitted, as well as to carpet tiles meeting the requirements of standard NF EN 1307, all such coverings being laid in any type of building under construction or being renovated.
It is obligatory to comply with the following conditions, in particular :

Rooms must be closed.
They must be laid after all other works (painting, structural work, rendering) are complete.
The heating system must be turned on first.
Rooms must be at no less than 12 °C.
Relative ambient humidity should not exceed 65 % at the time of laying.
The surface must be clean and dry.
A surfacing and smoothing filler must be applied on a clean surface for fitted carpet or carpet tiles, and should be left to dry for 24 hours before laying.
Not exceed 5 % of the dry weight: as a rough guide, for an adhesive screed 30 mm thick, it should be left to dry for 4 weeks in dry periods and 5 to 6 weeks in wet periods.
Coverings should be stored in closed, dry rooms at no less than 15 °C 48 hours before laying.
Carpet tiles should be stored flat in their original packaging; stacking should be limited to 8 to 10 20-tile boxes.
The glue should be stored sheltered from frost at no more than 30 °C and no less than 5 °C.
For underfloor heating, the heating should be turned off 48 hours before the smoothing filler is applied and only turned back on 48 hours after the covering has been laid.
Final acceptance:

The covering must be clean, free of glue stains and trimmings.
Glued coverings cannot be used for 48 hours after laying.
Fitted carpet or carpet tiles can be used straight away.

Official approval UPEC and NF UPEC certification tufted carpet

Norme UPEC
UPEC and NF-UPEC standards are French systems of certification established by the CSTB (French Scientific and Technical Centre for Building) for the classification of floor coverings. With regard to carpets, only polyamide pile products are eligible to receive this certification. They are based on classification procedures defined under the NF EN 1307 standard, to which they add supplementary requirements. Moreover, specifications have been set up with regard to manufacturers’ quality assurance, which are checked by means of auditing by the CSTB. The conformity of certified products is checked regularly by means of annual inspections.
This certification is therefore absolutely necessary for Balsan:
• An undertaking to put a quality assurance system in place along the whole of the production line.
• Consistent maintenance of quality over time.
• Periodical re-assessments of the products, which are imposed by the application of technical improvements. This certification allows parties making specifications to identify the products that are most suited to the demands of use in the planned premises, thus allowing them to ensure the permanence of the finished work.

It guarantees:
• That users have chosen a high-quality product, suitable for their requirements and in conformity with the stated values.
• And that they will be taking delivery of a carpet from a homogeneous and tested batch.
Each letter of the classification is accompanied by an index, which indicates the covering’s performance levels. With regard to the following criteria:
U. Stands for “Usure“ (wear in French): wear resistance for walking.
P. Stands for “Poinçonnement“ (punching in French): falling objects, moving furniture around, chairs on casters.
E. Stands for “Eau“ (water in French): behaviour in damp conditions.
C. comme Chimie : Stands for “Chemistry“: resistance to chemical agents.

All types of premises also benefit from UPEC classification. [Cf. notebook CSTB no. 3509, November 2004]. A carpet is suitable for use when its performance level is at least equal to the premises it is to furn.
Examples of room classifications:

U2SP2E1CO, individual room without outdoor access, without through passages, inside residential dwellings.
U3P3E1CO, covered open space before partitioning, open-plan office without partitions, collective office.
U3SP3E1C0, company canteen – cafeteria, dining room.
The use of adhesives for carpet laying is generally recommended, U3P3E1C0 classed carpets lose their classification if they are laid on underlay.
How does one know is a carpet officially approved?

Balsan is CSTB-approved and the relevant documents can be consulted on request. The list of officially-approved products is available on the CSTB site at


A UPEC NF-approved carpet tile means it meets the specifications of the European product standard (NF EN 1307) and the additional requirements of the certification rules (NF 262):
The production site is audited every year and it is monitored by CSTB.
NF UPEC approval of weighted removable textile tiles applies to top-of-therange products:
– 100% polyamide fibre (very hardwearing)
– minimum threshold of useful pile for best performance and comfort.
This mark testifies to Balsan’s commitment to introducing a quality assurance system covering the entire production line, taking all measures necessary to control the quality of its products and verify their performance (test laboratories etc), maintain the quality of its products over time, provide a simple classification solution for a given usage in clear and precise documentation.
The certifying body’s commitments are as follows:
verify and guarantee the product’s compliance with its advertised properties
periodically reassess products, more particularly in the light of technical improvements
annually audit the production site and take random samples of products for control and monitoring purposes
ensure the mark is respected
and lastly, mobilize the entire industry to adapt the frames of reference as much as possible to users’ concerns.

The ce mark for carpets

The new European fire resistance classifications (Bfl and Cfl), also called Euroclasses, have been rendered necessary following the application of the CE mark to textile floor coverings.
Construction products bearing the CE are guaranteed free circulation within the EU market under directive CPD 89/106/EEC of 21/12/88. This directive is substantiated by standard NF EN 14041 of March 2005, which applies to textile and laminate coverings.
Among other things, the construction products directive includes 5 essential requirements:
Safety in case of fire
Safety in use
Protection against noise
Hygiene, health and the environment
Energy economy and heat retention.
Reaction to fire is subject to the new European classification and a new measurement method:

Le marquage CE
Click to enlarge

CE marking of carpet in lengths and tiles is mandatory from 2007. The CE mark comprising the letters ‘CE’ must be clearly visible on the packaging, as must the certificate of conformity number where applicable. In all commercial literature, the CE mark must be accompanied by additional information: classification regarding reaction to fire and slip resistance, and if need be, electrical properties and thermal conductivity, can be mentioned.
These classifications Bfl and Cfl indicate the fire resistance performance of a carpet according to the following two criteria:
The flame propagation speed – Bfl or Cfl (B is stricter than C).
The amount of smoke produced by the combustion – s1 or s2 (s1 is stricter than s2).
All BALSAN polyamide broadloom are certified Class Cfl-s1, whatever their back, in the case of laying with adhesive on inflammable support. BALSAN polyamide carpets tiles all have the benefit of euroclasse Bfl-s1 classification, within the framework of their being laid on incombustible supporting surfaces.


Acoustic regulations: The fight against noise, a national priority

Today, architects, interior decorators and parties making specifications have to comply with increasingly strict requirements, especially with regard to noise and safety. European standardisation is imposing new methods for calculating the assessment indexes for the acoustic quality of buildings. Carpets are the true solution with regard to the acoustic regulations and work against the noise pollution encountered in buildings, which has a negative effect on the well-being of inhabitants.
Reducing the impact of noise

Carpets make it possible to sharply reduce ambient noise: it would be necessary to lay a hard floor surface of 60 cm in thickness, in order to obtain an insulating effect equal to that provided by a carpet. Carpet is the most effective covering for deadening the noise of footsteps and chairs dragged across the floor. It absorbs the sound of voices, conversations and music, and therefore avoids the stress caused by a creaking floors and heels tapping on tiled floors. This is a considerable advantage when one considers that noise is condemned as being the principal nuisance by the majority of French people. It is therefore no accident that carpets are to be found in all places requiring a certain level of acoustic comfort (cinemas, restaurants, offices etc.).

Click to enlarge
The index of impact sound insulation: (ΔLw) effectiveness

This index is usually required for soundproofing between rooms situated one above the other (dwellings, hotels) and in certain passageway areas (hotel industry). Impact sound insulation is measured by placing a standardised impact machine on the floor of the premises emitting the sound and then taking sound level meter readings of the noise in the next room and in the room below. The performance of floor coverings is characterised by their ΔLw efficiency index measured in the laboratory and expressed in dB. It is equal to the difference between the sound level picked up in a room with a bare floor slab of 140 mm of concrete (78 dB) and the level picked up under the same floor slab covered with the product. The regulation specifies a sound reduction threshold of 60 dB, which means that any carpet of greater than 18 dB is suitable (on a concrete floor at 78 dB). All Balsan carpets are in accord with this threshold. In restoration, the rule consists of replacing worn carpets with high-performance coverings whose effectiveness is at least equal to that of the previous covering. Indeed, the courts have ruled that complaints are admissible with regard to noise resulting from the replacement of carpets by parquet flooring in buildings (civil cassation [cassation civique] of 5/1988) : measures are recommended such as the insulation of floors with carpets, in order to reduce the noise of footsteps. The greater the ΔLw, the better the impact noise insulation of the floor.
Comparative performances of floor coverings (impact noises on concrete floor)

Click to enlarge
Absorption of aerial noise

Apart from the absorption of impact noise, textile floors possess good aerial noise absorption properties. The “lifespan” of sounds, in a room equipped with a carpet, is reduced by half as compared with bare, smooth-floored rooms.
• In order to avoid the reverberation of noise in buildings, the French regulations require the use of absorbent materials, in such a way as to limit the sound levels in certain passageways. This rating is calculated using a chart of the αSabine absorption coefficients in octave bands (measured in the laboratory). The usual required threshold is 0.25 in shared premises and the hotel business. These materials are characterised by their unique αw absorption index, calculated on the basis of the curve of the αSabine absorption coefficients in octave bands (measured in the laboratory).
• Most materials used in interior decoration (ceilings, walls and floors) are able to reduce sound reverberation. The overall acoustic absorption of the item (αw) will depend on their individual performances.
The choice of textile floors can make a significant contribution to the calculation of this surface area, the absorption performance depending upon its thickness, the production process of the surface area and the back layer of the product. The exceptional sound insulation capacity of carpets is confirmed, in particular, in public spaces, such as open-plan offices, reception halls and libraries. Planning the laying of a carpet at the design stage makes it possible to achieve significant savings in terms of acoustic insulation.
Carpets in Lecture Theatres

Without absorbers
In ordinary lecture theatres, the noise produced by the speaker is amplified by the multiple reverberations on the flat and hard surface areas comprising the floor, walls and ceiling.

With absorbent platform
A ceiling which has been made absorbent does not reduce noises at their source in any way whatsoever, but absorbs all sounds without distinction, including the sound of the speaker’s voice.

Light reflection rating

Balsan is more and more frequently contacted by building managers involved in HQE operations about target 10 relating to visual comfort and the reflection of light (also called Rho or ρ) by our products.
The Rho value indicates the relationship between the amount of light falling on the carpet and the amount of reflected light:
It can be expressed in 2 ways:
– As a percentage,
– Or decimally as a figure between 0 and 100 (e.g.: light reflection ρ=10 % or 10).

The higher the figure, the more light is reflected. The lighter the colour, the higher the figure. As things stand, there is no standard method to measure the rho value. The CSTB in Nantes specialises in lighting and has devised its own method. Other manufacturers have decided to measure ρ by using the Cielab method for colorimetry, considering that the Cielab L figure is the equivalent of ρ.
Manufacturers speak of LRV (Light Reflectance Value) which is higher than the ρ value calculated by the CSTB for a given colour.

There is a mathematical relationship between the two values, which can be plotted as shown below:

Balsan SilverCare® naturally fights bacteria and dust mites.

Balsan SilverCare® carpets: the complete solution to the problems of bacteria, dust mites and unpleasant odours in your home.

Traitements anti-bactérien SolAir
This protection system, acting at the heart of the carpet fibres, permanently inhibits bacteria and unpleasant odours from the carpet, and, as an indirect result, dust mites. Balsan SilverCare® provides safe, long-lasting protection.
Tests by recognised independent laboratories have proven its effectiveness.
Balsan SilverCare® carpets, for a healthier life.

Balsan SilverCare®’s protection guarantees maximum comfort and hygiene. The molecules used in the formula are also used in the cosmetics industry. Balsan SilverCare® carpets are a source of serenity and well-being.
Balsan SilverCare® carpets: respecting indoor air quality.

Balsan SilverCare® carpets contribute to better hygiene in the home. The regular cleaning of your carpet with a vacuum cleaner and injection-extraction machine, as well as the daily aeration of the room, will help to improve the indoor air quality.
Balsan, a partner of the Pasteur Institute.

Traitements anti-bactérien Balsan SilverCare
Allergies are a challenge for the science of today as well as for the medicine of tomorrow. Balsan is working alongside the Pasteur Institute in order to better understand the mechanisms associated with allergies.

Balsan Protect® treatment makes maintenance easier

Balsan Protect® is applied on all our broadloom carpets and carpet tiles during the production process.

This treatment, applied in the factory at the manufacturing stage, offers ideal protection by coating the carpet fibres with an invisible, long-lasting protective
layer, without changing the appearance or feel of the carpet.
Balsan carpets treated with BalsanProtect are more resistant to dirt and stains, making them easier to clean.
Balsan Protect® treatment protects carpets against many everyday accidents and stains, including grease stains.
Advantages of Balsan Protect® treatment.

• Keeps carpet looking good as new.
• Resists dust and stains.
• Makes maintenance and cleaning easier.
• Offers long-lasting protection.

Balsan Protect® products have been tested rigorously in terms of any potential harmful effects they may have on the health, and have not revealed any allergenic substances. The treatment is odour-free and chemically inert once applied to a support (carpet, leather, fabric, etc.).

Balsan Protect® protective treatment provides your carpet with optimum protection and keeps it looking good
as new.

Advice on laying fitted carpet

Lay out plan

The first stage consists of elaborating the site lay out plan. This involves determining the quantities of material required in relation to the arrangement of the rooms, their surface areas and the direction of flows of people. It is necessary to make sure that the carpet is always laid in the direction of flows of people, in order to avoid numerous joins. Accordingly, in the case of corridors, carpets must be laid lengthwise.
Laying techniques

The quality of the laying has major importance for the carpet’s overall appearance and the comfort that it provides. It also has an influence on the product’s durability and acoustic and thermal properties. It is recommended to use adhesives for laying Balsan carpet strips. We always advise using a professional. Fitted carpet should always be laid on a flat, sound and clean floor in accordance with the requirements of DTU 53-1 standard NF P 62-202 (see page 173). Balsan wool carpets should not be laid in premises fitted with underfloor heating.
Free-form laying

For exclusively residential use in small rooms (<20m²), carpets can also be laid freely, by simply cutting them to the dimensions of the perimeter. However, it is absolutely necessary to take the precaution of storing the carpet at a temperature close to that of the room in which it will be placed, for at least 24 hours before cutting it. The carpet must be fixed along the perimeter of the room and on the diagonal with a double-sided adhesive tape. Gluing This procedure must be followed in order to have the benefit of P3 classification. This should be done by a specialist. Only action backed, felt-backed or foam-backed carpets can be glued. Before you start, check the conformity of the materials required for carrying out the work (screed, adhesive, covering). Balsan recommends using solvent-free acrylic emulsion adhesives for carpet laying. The receiving support must be prepared in accordance with the technical specifications (DTU 53.1). One or several strips of carpet must be laid taking into account that the fibre setting must be in the direction of the point of natural light (window) or in the direction of traffic (corridors). If several carpet strips are needed to cover the whole room, you must always make sure that the joint is done in the direction of the light. To identify the direction of a roll’s carpet pile, place a piece of paper on the carpet and roll a pen along it. From how the carpet moves you will be able to see the direction of the fibres. Steps for performing the work: 1 - Establishing the lay out plan. 2 - Spread the carpet. 3 - Checking the conformity of the material. In case of anomaly, contact the Balsan After Sales Service Department immediately. Never fit a defective carpet. 4 - Make relief cuts. 5 - Turn up the piece of carpet onto its half. 6 - Seal (respect the gumming time). 7 - Repeat for the other carpet half to be laid. 8 - Smooth the carpet from the centre of the room to the sides. 9 - Make adjustment cuts. Different backings Action back (jute or synthetic) If required, carpets can be laid with stretching for surface areas of less than 20 sq m or freely for the purposes of exclusively residential use. Felt backing Confortback Confortback affords: • An even greater sense of well-being and comfort underfoot on an even thicker carpet. • Excellent thermal insulation properties and more power savings. • Excellent soundproofing of airborne noise. • Replaces the underlay used for stretched carpets. Latex foam backing: These comfortable and insulating carpets must be stuck down. Tips The winding bars may cause marks on broadloom carpets that can be removed easily. How? • After setting up the carpet in the room and before sticking it down, get an iron and a terry towel. • Place the towel between the carpet and the iron. Iron a few times using the iron’s steam setting. • The steam sprayed out onto the surface of the terry towel comes into contact with the upper part of the fibre. • The winding mark disappears instantly. Make sure you never use the iron directly on the carpet. RECOMMENDATIONS FOR INSTALLING BALSAN MOVABLE LOOSE-LAY CARPET TILES I - PREPARATION 1. Storing the material Store the tiles on a flat surface and stack them in their original packaging. Do not stack more than 10 boxes. Before proceeding to lay them, allow the tiles to rest for 48 hours in a closed area with a temperature between 15 °C and 30 °C so that they can readjust. 2. Construction site conditioning The temperature in the premises must be at least 12 °C, and relative humidity must not exceed 65 %. The premises must be closed and covered. Ensure that the heating installation is fully watertight. The concrete must be structurally sound and dry. The result must comply with national standards and regulations for construction. The moisture level in the floor screed must not exceed 5 %. The sub floor must be smooth, clean and dry, and non-compressible. It must meet national standards and regulations for construction. The resurfaced base must not risk exposing the laid floor covering to rising moisture. In the case of a sub floor of vinyl tiles, Terrazzo marble, etc.: remove surface chemicals. Correct the irregularities of the base surface with an appropriate smoothing compound. In the case of a new support with a wooden base, no work is required if the support meets the following requirements: After smoothing the hardwood boards and flooring and sanding the joints between panels and sanding the location of the nails or screws, the general and local flatness of the floor wall must ensure a smooth support for the covering, free of hollow areas and bumps, and of suitable rigidity and hardness. In any case, there is a joint between the boards, floors and panels; however, if the floor is laid with glued edges, this tolerance is not allowed, any joints must be filled up and sanded by the contractor. Note that you do not have to use a classic smoothing coating on such a support. In the case of raised floors: They must comply with French DTU 57.1 norm. When laying the covering it is recommended that the joints should not be aligned with those of the floor modules. Be sure not to allow the preparation product to penetrate between the floor, which would make subsequent disassembly more difficult. In the case of underfloor heating: Tthe temperature of the floor must not exceed 28 °C. The heating must be turned off 48 hours before laying the tiles. 3. Fixing method A special aqueous dispersion preparation product for loose-lay carpet tiles must be used. The tile layer must refer to the preparation product manufacturer’s instructions to ensure that the solution is compatible with the backing of the tiles. Recommendations regarding the amount of product, gumming time and method of application must be strictly followed. Respect the recommended proportions and apply an even layer of glue with the recommended tool. Before laying the tiles, respect the gumming time and make sure that no glue is transferred when you touch it. It is strongly recommended that you regularly carry out unsticking tests to check that the tiles are fully movable. When renovating, the previous adhesive must be neutralised by an etch primer. II - LAYING THE TILES Check the laying style required (checkerboard or single colour) by referring to the specifications or checking with your Balsan customer service. The direction of the fibres is given by arrows on the back of the tiles. Tiles must always all be laid in the determined direction (see diagrams below). Pose des dalles Fixing method 1 - Draw a reference line using a chalk line. Using a tile positioned against the skirting board of the wall of the room to be carpeted, draw two marks, then, using a chalk line, connect the two marks. 2 - To ensure successful squaring, draw a second mark using a flat angle bracket. Laying out tiles Laying out the tiles correctly will make the work look better. In general, balance must be achieved between the two ends of the piece to be laid. The tile cuts at the edges of the room must be greater or equal to half of a tile. Opposite is an example of how NOT to set up and lay out tiles. Lay out tiles Example of how NOT to set up and lay out tiles Method Place the first tile at the intersection of the AB and AC axes and continuing laying in a staggered ‘staircase’ pattern, being careful to ensure each tile is square against its neighbours (See figure 1). Frequently check that the tiles are properly aligned by running your finger along the edge of the tiles. • Blocking: Check that the edges of the tiles touch properly. The contact pressure should however not be too great so as not to cause bumps and buckling. • Cut the tiles (see figure 2): Tile A is the last tile before cutting. Tile B is the tile to be cut which must be placed exactly on Tile A. Tile C is an extra tile used as a template. Position it against the wall and on top of Tile B. Use its edge to trace a line on Tile B, then cut using a craft knife. Then place the cut part of Tile B it between the wall and Tile A. Finishing Once each laying area is completed the flooring needs to be protected from the work of other tradesmen. Avoid placing heavy items on the covered areas until the surface is completed. Figure 1 Click to enlarge WARNING (Check list) 1. Store the tiles for 48 hours at a temperature above 15 °C but not exceeding 30 °C. 2. Check that the material to be used in the laying area comes from the same batch. Do not accept any mixing of batches. Batch numbers are given on the label of each box. 3. Ensure that the preparation product to be used is recommended for the backing of Balsan tiles. Respect the gumming time as well as the quantities the manufacturer recommends. Failure to respect these two rules can result in the tiles becoming stuck, and hence prevent them from being movable. 4. Never start laying from a full tile positioned against a wall. Failure to respect the staggered staircase method of laying can result in the tiles not being square to each other, causing the partial opening of joints. This is not due to poor calibration of the tiles. Make sure you follow these rules. 5. Expansion joints: tiles which are laid over a joint are recut along the joint and glued either side of it. 6. For cut velvet products. Be careful not to trap the fibres between the tiles (lift up the tile with a hooked blade to reposition the trapped fibres and ensure the joins look correct.). 7. Heating tests: after laying the tiles avoid thermal shocks due to any abrupt increase in temperature. 8. Responsibility. Balsan declines all responsibility for any defects resulting from divergence from the methods described here. In addition to reading these instructions it is essential to also read the general Terms and Conditions. Advice for laying loop pile carpets Using the identification numbers written on the label attached to the piece, lay out the strips, following the chronological order indicated on each label. Using a hook blade knife, loosen a fibre loop from the back and pull on it until you can see the back of the floor covering. Once you’ve done this all along the edge of a strip, cut the backing using a pair of duckbill napping shears. Reinforce the base of the back fibres by applying clear synthetic adhesive (white wood adhesive) to the edge. Repeat these two steps on each edge. Join and seal together. Advice for laying pile and saxony carpets Using a round head punch, separate two rows of tufts so as to find the precise location of the fibres on the backing. Once you’ve done this all along the edge of the strip, cut using a carpet cutter, using the visible space between the rows of fibres as a guide. Reinforce the base of the back fibres by applying clear synthetic adhesive (white wood adhesive) to the edge. Repeat this step on each edge. Join and seal together. Advice for laying printed carpets In the case of printed or joined carpets, it is absolutely essential not to make double cuts, since laying strips on top of each other does not make it possible to guarantee that the joins meet perfectly. Using a round head punch, separate two rows of tufts so as to find the precise location of the fibres on the backing. Once you’ve done this all along the edge of the strip, cut using a carpet cutter, using the visible space between the rows of fibres as a guide. Reinforce the base of the back fibres by applying clear synthetic adhesive (white wood adhesive) to the edge. Repeat this step on each edge. Join and seal together. Advice for laying carpets on stairs 1 - Start laying the carpet at the bottom. 2 - Cut a step and riser in one piece. 3 - Seal and leave to stick. First apply the covering on the riser, adjusting the cut edge of the covering at the bottom. Then lay the top of the step. Smooth the carpet, allowing the off-cut to go back up. Smooth the off-cut. Advice for laying stretching Action back tufted carpets can be stretched over areas of up to 20 sq. m. However, in such cases they can no longer be rated P3 or in many cases Cfl-s1. This technique, which should only be done by experienced professionals, consists in stretching the carpet by anchoring it to tackless strips fixed to the floor around the edge of the room. The floor should be flat, dry and clean or rendered so with an appropriate technique before laying the underlay. Stretching enhances all the qualities of carpet: comfort, resilience, elasticity, sound proofing and thermal insulation. What’s more, it makes carpet laying easier. Advice for laying natural carpets Our natural floor coverings, all available with a foam underlay, must be laid according to the rule book. Before cutting, it is essential to unfold these coverings on their future base and leave them to acclimatise for 48 h to allow them to adapt to the hygrometry of the room. As fibre is a living materail, it may register a few variations in measurement. It is thus necessary to ensure a safety margin and stick the covering carefully onto the whole surface. After follwing all these precautions of use, stretch this covering across the room so that it extends up the skirting boards, glue half of the base with acrylic paste, starting from the centre of the room towards the adges, pressing firmly down so as to guarantee perfect adherence. Proceed in the same way for the other side. To finish, just cut the base along the skirting boards. Carpet care Care of your new carpet is a major determining factor in how long it will last. This document provides all the recommendations required for care, stain removal and cleaning to enhance the beauty of your carpet throughout its lifetime. Poor upkeep, more particularly the use of unsuitable stain removers or detergents, can rapidly cause lasting and virtually irreversible damage to the floor covering. In such situations, BALSAN cannot be held liable. Proper carpet care involves four types of activity: Protecting entrances Vacuuming Removing stains Regular care. 1. PROTECTING ENTRANCES Dry soil and dust brought indoors is by far the most damaging type of contaminant for carpet. All entrances leading to carpeted areas should therefore be protected. Protecting exterior entrances - use “foot-scraper” grilles or rough, hard-wearing mats to remove dirt from shoes. Protecting interior doorways - use damp-absorbing mats large enough to take 3 paces in the direction of access. Entry mats should also be placed near car park entrances, lifts, goods lifts, kitchen doors, cafeterias and drinks vendingmachines. IMPORTANT : Entry mats should also be placed near car park entrances, lifts, goods lifts, kitchen doors, cafeterias and drinks vendingmachines. 2. VACUUM-BRUSH CLEANING Regular use of a vacuum-brushing cleaner is the best way to care for carpets. The intensity of foot traffic should be clearly identified in each area so that vacuuming activities can be properly planned (refer to the frequency table). It is absolutely essential to use a vacuum cleaner with a rotating brush for best results; this type of vacuum cleaner removes dust efficiently through its mechanical action. Vacuum cleaners with flat nozzles remove only a limited amount of dust and do not lift the pile. To prevent fine dust being discharged into the air, the vacuum brushing cleaner should be fitted with an additional efficient filter (HEPA filter). 3. REMOVING STAINS Choosing cleaning products Choosing products for cleaning your carpets requires great care and attention. The use of an unsuitable product could lead to irreparable damage to the carpet. Indeed, textile floor coverings are sensitive to chemical agents: the fibres of the usable side as well as the reverse could be damaged by aggressive agents, such as alkaline products and whitening agents (bleach, hydrogen peroxide, etc.). As a general rule, only use treatments that are specifically recommended for use on carpet. To do this, carefully read the recommendations on the packaging as well as the technical factsheet. In any case, follow the recommendations for use carefully. We recommend that before using a new product, you check it is harmless to colour by testing it on an offcut or on a small unseen area. Avoid all products with a bleach base. The pH of the products used must not be higher than 8. Never directly or indirectly spray a product not designed for cleaning onto the carpet (air freshener, air sanitizer, essential oils, etc.). Furthermore, whatever the product used, it is necessary to take care not to leave any residue from the agents on the carpet. After using a cleaning product agent it is always necessary to rinse with clean water. Methodology Your fitted carpet is a textile item: as you would with any other fabric, act fast and sensibly to solve the problem. It is recommended that you deal with any stains as soon as they occur. Dirt is considerably more difficult to remove once it has settled in. Use a stain-removing product that is appropriate to the particular problem. We recommend that you check that the stain-remover is compatible with the carpet before use, by applying a small amount to a concealed part of the carpet. Spills: Blot spills as soon as possible using a clean, dry and absorbent white cotton pad. Avoid rubbing the stain. Solid stains: Remove as much of the substance as possible with a knife. Then use a stain-removing product that is appropriate. Apply the stain remover to a white cotton cloth and dab the stain forcefully without rubbing it. Start from the edge and work inwards to prevent the stain spreading. Continue doing as instructed as long as the stain is soaked up by the cloth. The upturned glass method can be used to good effect to massage the stain by making circles with the upturned glass and removing any foam that forms. Repeat this step until the foam stops appearing. When the stain is removed, rinse with clean water and dab it vigorously with a damp sponge. Dab with a dry cloth to absorb as much moisture as possible. Finally, cover with a white absorbent layer (cotton cloth or kitchen roll) about 1 centimetre thick, weighted down by a heavy object and covered with a plastic sheet to absorb any residual moisture and the remains of the stain. REGULAR CLEANING Regular cleaning done properly can put off more drastic cleaning operations such as “spring-cleaning” or “restorative cleaning” for a very long time. Cleaning with absorbent powder Spray 5 to 10 sq. metre-sections with diluted stain remover, paying particular attention to dirty and stained areas. Then spread as thin a layer as possible of the powder over the treated area. Work the powder into the carpet with a dusting brush or stiff broom. Leave the product to take effect for 1 to 3 hours depending on how wet it is. Remove by vacuuming it lengthwise and widthwise several times if necessary. Recommendations : This method is not suitable for loop pile woollen products. The hardness of the brush should be adapted to the resistance of the pile. Take particular care not to brush Saxony-type pile carpet too hard. Rotocleaner 1. Using a vacuum brush, vacuum up large and visible particles. 2. Treat stains individually (see 4). 3. Spray a detergent solution before vacuuming with the Rotocleaner. 4. Check that the hardness of the brush is suitable for the carpet to be cleaned. 5. Fill the reservoir with water. 6. Continuously spray and brush the carpet at the same time: water and dirt are collected in the container. 7. To shorten drying time and avoid leaving marks, you can vacuum over sections again without spraying. 8. Clean the machine. Take care when choosing the hardness of the brushes according the type of carpet and the frequency of cleaning. Do not hesitate to contact us if you have any questions. Injection extraction This deep-cleaning method cleans the pile fibre from top to bottom. If done on a regular basis, only heavy traffic areas need to be gone over thoroughly. It should not be used on carpets tile. This method is also suitable as part of the so-called “restorative” treatment, in which case the entire surface of the carpet should be treated.. Start by thoroughly vacuuming the area to be treated. Put plastic sheets underneath the legs of pieces of furniture that cannot be easily moved This method works on the principle of injecting a highly diluted detergent solution in warm water (hot for very greasy stains) to remove dirt. Water and dirt can be removed by immediately following this up with very vigorous wet vacuuming. The detergent solution should be chosen carefully; its pH must be less than 8. As a precaution, add an anti-foam agent in the machine’s recuperation tank. Vacuum in parallel lines, going against the direction of the pile where necessary in heavy traffic areas. Use just enough detergent solution to clean the carpet. Clean in straight lines wherever possible, overlapping each run by one third of the nozzle width to avoid any traces of passage. After each cleaning operation, go over the same area without detergent once more with just the vacuum cleaner. Extraction should be repeated in areas where visible dirt has not been removed with just one pass of the cleaning nozzle. Lastly, repeat the above, replacing the detergent with water, to remove all traces of detergent from the pile. If extraction has been properly performed, the ideal drying time should be from 6 to 12 hours, during which no one should be allowed to walk on the carpet. Drying time can be much shorter if special dryers are used. Recommendation for carpet tiles: Efficient extraction is essential to prevent any residual damp, which could cause problems of curvature and premature clogging of seams. Important general recommendations: The use of unsuitable stain removers or cleaning products can cause irreversible damage. Textile floor coverings are sensitive to chemical agents: the topside fibres and the backing can be damaged by aggressive agents such as alkali (ammonia etc), bleach and/or oxidizing agents (chloride bleach, hydrogen peroxide etc). Avoid drowning the stain - prolonged or repeated humidity can discolour and soften the carpet or even detach the backing, cause shrinking, warp carpet tiles, turn the carpet yellow or encourage proliferation of mould and bacteria. Do not hesitate to consult Balsan’s AfterSales department for advice on cleaning techniques and products. RESTORATION This procedure should be planned in extreme cases (lack of maintenance, failure to respect maintenance plan, absence of protection of access areas etc.). It involves the implementation of numerous techniques combining brushing, spraying, extraction etc. over the whole of the surface area and should be carried out under the supervision of a professional. G enerally speaking single-brush, Rotowash and injection-extraction type machines can be used. Selective stain removal may subsequently prove to be necessary. Maintenance advice for Balsan natural carpets These natural floor coverings need regular maintenance and careful use. To make sure they look their very best for as long as possible, all you have to do is vacuum regularly – take care to sweep the floor, instead of rubbing it. Depending on how frequently the floor covering is walked on, you should also do a dry deep-clean twice a year. WARNING: Sisal is a plant fibre which is particularly sensitive to water. If it becomes damp accidently, its colour can change and stain rings can appear. Seagrass matting must also be regularly humidified so that it keeps its elasticity and shine. FRAMEWORK AND OBJECT OF THE CONTRACTUAL GUARANTEE BALSAN textile floor coverings, carpet tiles and broadloom carpets for indoor use are under warranty. The warranty applies to visible defects on the product and to abnormal and premature wear of the textile flooring. DURATION Notwithstanding the application of BALSAN’s general terms and conditions (cf. Appendix 3), the warranty applies for a period of five years, from the date on which the product is invoiced to the BALSAN customer. CONDITIONS The warranty only applies insofar as the following conditions are respected: - BALSAN’s After-Sales Service must be immediately informed in the event of visible defects on the product before it is installed, prior to cutting and sealing. - The product chosen on the date of purchase must be suitable for the type of premises for which it is destined (cf. Appendix 1). - Any complaint regarding a defect or presumption of abnormal and premature wear must be communicated to BALSAN by registered letter with acknowledgement of receipt within the warranty’s timeframe. The purchase invoice for the textile floor covering must be attached to the client’s letter of complaint. The head of the BALSAN Complaints Department will carry out an examination in the place where the textile floor covering is to be fitted to evaluate the damage done to the material. - Compliance with the laying and upkeep conditions of our products is essential to the preservation of the proper appearance of our flooring and the processing of complaints. Thus, the installation of the flooring must comply with the applicable regulations and BALSAN’s recommendations for laying and upkeep (cf. Appendix 2). COMPENSATION If the warranty is granted, BALSAN will replace the product with an equivalent product, excluding fitting and removal costs. The replaced product will be invoiced to the customer according to the current rates subtracted from a sum corresponding to the residual value of the faulty product, calculated according to a staggered payment over 5 years. The replacements made under the BALSAN warranty cannot prolong the duration of said warranty, even partially. EXCEPTIONS No complaint will be admissible in the following circumstances: • Damage resulting from inappropriate use with respect to the product usage classification (especially outdoor use, use on heated flooring of temperature greater than 28 °C…). • Damage resulting from non-compliance with fitting recommendations, or poor fitting, or poor preparation of the base (especially with respect DTU53.1 specifications). • Damage resulting from inappropriate upkeep or upkeep which is non-compliant with our recommendations. • Problems with dirt, especially for light colours, cannot be equated to premature wear of the product. • Damage linked to abrasive, sharp or cutting materials or objects. • Damage resulting from intentional or unintentional spraying on the surface of the covering with a chemical product whose action causes colour loss (such as bleach, an oxidizing upkeep product, scent spray, etc.). • Damage resulting from burns. • Shading inherent to all cut pile carpets (direction of the pile). • Damage incurred during transport with no reservation on the delivery slip. • Damage caused by the stocking or handling of the product. • Damage linked to moving furniture without suitable protection. • Deterioration due to atmospheric pollution (ozone, nitrogen oxide, etc.) Appendix 1: Suitability of product to premises. Appendix 2: BALSAN recommendations for laying and upkeep. Appendix 3: BALSAN General terms and conditions. ART GALERIE: carpet made to special order! Balsan continues its role of Editor and publishes edition 3 of "Art Galerie", producing a catalogue of new designs all remarkable for their elegance, audacity and sophistication. From your idea to its realisation, there is only one step! Don’t hesitate to make this step to give a totally different look to the floors in all your professional areas: hotels, restaurants, stores, shops, offices, public places or major events... Balsan, the creator of textile floors, has Jet Printing technology for great flexibility in the manufacture of printed carpets. With Balsan, personalisation has no limits! A team of professionals is receptive to your requirements and can provide the answer to developments of printing projects to special order in total harmony with your decoration (logos, brand image…) within short delivery times and with great quality of execution. You have a free choice for the design of your floor in an even wider range with our 100 colours "Color Box". There’s only one step between having an idea and making it reality Click on the animation below to access our Balsan Designs Gallery with search utility. Exhibitions As the leading French manufacturer of broadloom carpets and carpet tiles, Balsan develops an extensive palette of colours, effects and textures and has no equal in combining technology of materials and aesthetics in a range of some 2000 references, designed for building and hospitality trade professionals. Balsan’s commercial teams are present at all times on national and international markets. Balsan has successfully adapted the aesthetics and quality of their products to all possible requirements of owners and project managers, in the fields of residential, office, instore, hospitality... Balsan is present at many exhibitons, as many occasions to meet. Product News Home Easy Living spirit Textile carpets made with new-generation fibres. Easy to maintain and clean, these carpets enjoy optimum protection against dust mites and bacteria with Balsan’s SilverCare®. They are also certified sustainable, as they are made from 100% recycled fibres, and enjoy an Optimum grade environmental ranking.There are two products in this collection: - LUXE: Elegance and simplicity characterise this carpet in 100% dyed Econyl nylon, 1500g, available in a range of 12 sophisticated colours. - CALME: Rest and relaxation characterise this curled Saxony carpet in 100% dyed Econyl nylon, 1100g, available in a range of 20 subtle shades that allow a greater freedom of expression. Learn more... Office Landscape - Canyon/Groove/Rift Landscape: on the lookout for new lands… A new world of flooring for a unique appearance. This exclusive collection of 100% polyamide carpet tiles in three textural effects, inspired by different minerals, is ideal for livening up important spaces. It is available in a range of 18 natural, graduated shades (warm and cold greys, mastic beiges, sand, teak brown), brightened by vivid colours (firefly green, Klein blue, theatre red). Ideal for creating atmospheres full of character. - Rift: an all-over, delicately-rendered design, inspired by embossed, weather-beaten concrete. - Canyon: a multidirectional design with an irregular weft effect in a mineral appearance. - Groove: an irregular design pattern. Each tile includes more or less intense effects. Learn more ... Boléro The Bolero plain tiles: fluidity of place and space. Balsan is reinventing carpets by giving them a new function: guiding the steps of those that tread on them. Indeed, putting these tiles together creatively is especially recommended, to organise foot traffic flows or mark out signs. Please note that the Landscape and Bolero collections are also available on request with a recycled felt underlay, Sonic Comfort, for an optimum acoustic solution. Learn more ... Métropolitan The Metropolitan Collection: urban influences and city spirit. Metropolitan draws its inspiration from urban landscapes. It includes several products that can be combined together: - Avenue, a 100% dyed nylon textile tile of fine, tightly woven loops, available in a range of urban colours that draw inspiration from concrete and stone, and that play on the contrasts between light and shade. - District, a tile that plays more on structure and relief, in two tones in the same desaturated shades. - Park, Track & Block: designs incorporating motifs of city outlines and landmarks: a geometric alignment of parks, combined with building façades, and the relief of railway lines. Learn more ... Hotel DUO 2 Duo 2: conquering space. This collection evades the boundaries with the walls amongst which it takes pride of place. It is partially inspired by the urban space, revisiting its maps and outlines. The carpet becomes a playful, original design, depicting an aesthetic living space where comfort and creativity come together in harmony. Learn more... DUO 3 Duo 3: a voyage of honour In the era of mobility and easy journeys, whether real or virtual, a new world is opening up: a voyage through time in search of distant cultures and new modes of expression. Faced with virtual communication, the manuscript is regaining strength and lace is making its comeback. Duo 3 stresses its roots with the past and draws inspiration from it to revisit its distinguishing features. An open mind, attention to detail and a refined finish, original and highly polished designs give a touch of poetry. Learn more... Exhibitions As the leading French manufacturer of broadloom carpets and carpet tiles, Balsan develops an extensive palette of colours, effects and textures and has no equal in combining technology of materials and aesthetics in a range of some 2000 references, designed for building and hospitality trade professionals. Balsan’s commercial teams are present at all times on national and international markets. Balsan has successfully adapted the aesthetics and quality of their products to all possible requirements of owners and project managers, in the fields of residential, office, instore, hospitality... Balsan is present at many exhibitons, as many occasions to meet.