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Privacy Policy

At The Flooring Group Limited we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you.

Information We Collect

In operating our website we may collect and process the following data about you:


  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data
  • Information that you provide by filling in forms on our website, such as when you requesting a quote or make a purchase
  • Information provided to us when you communicate with us for any reason


You always have a right to contact us to find out what data we hold about you. You always have a right to ask us to correct any incorrect data we hold about you and to ask us to block or delete data we hold about you.

Way Of Collection

We collect personal information from and about you directly when you provide it to us by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you order or purchase our products or services and give us some feedback. Automatically as you interact with our website by using cookies, server logs and other similar technologies.

Use of Your Information

We use the information collected for the purpose of fulfilling your order, in case we have any queries and for our record keeping. In order to process your enquiry and to provide you with the best possible level of service, we may need to collect some necessary information about you, your name, company name, telephone number, e-mail and address. This will only happen when you complete the enquiry form.

We will use your personal data for the following purposes:


  • To provide you with information requested from us, relating to our products or services
  • To provide information on other products which we feel may be of interest to you, where you have consented to receive such information
  • To meet our contractual commitments to you


If you wish to check the information that we hold about you, you can do this at any time by emailing us. If any of the information we hold is inaccurate, we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose any personal information to you.


Data Disclosure

We will only use your personal data for the purposes for which we collected it. We will not, under any circumstances, pass any of the information we have collected about you on to any outside organisations.


For the purpose of operating our business, third parties (e.g. credit card companies, shipping companies, customer service providers) may process your data, however, only to the extent, this is necessary to conduct The Flooring Group business. We do not sell, trade, share or transfer your personal information to any outside parties other than these third-party processors.


Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.


You can request from us details of retention periods for different aspects of your personal data by contacting us.


Third Party Links

Our website may contain links to other websites. Our Privacy Policy does not apply to the practices of other websites and The Flooring Group is not responsible for the actions and privacy policies of third parties. We encourage you to read the privacy policies of each website that you visit.



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Contact Us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:


The Flooring Group

Head Office

2 Waterloo Gardens – Milner Square

Barnsbury Street, London, N1 1TY

Tel: 0207 609 1234