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Commercial Flooring News

Flooring Contractors Need To Be Aware Of New Regulations

THE new Consumer Contracts Regulations, designed to increase consumer protection, will affect how flooring and other specialist contractors agree contracts in the domestic sector.
The updated regulations bring together old rules covering contracts concluded in a consumer’s home and new rules covering transactions conducted on business premises.
The regulations for contractors engaged in home maintenance, repair and improvement work previously stated that, if a contract agreed in a consumer’s home was worth more than £35, the consumer would normally have a seven-day ‘cooling off period’ in which to change their mind.
The updated regulations increase the minimum payment required to £42, but give consumers 14 days to change their mind.
Consumers must be told about their cancellation rights when agreeing the contract and it is a criminal offence if a contractor fails to do so. In the past, any contract entered into would not be enforceable against the consumer if cancellation rights were not flagged up; however, the new regulations are not as clear on this issue.
Other main changes to the regulations include a requirement to provide extra information on contracts to consumers and a New Model Cancellation form for use by consumers.
TrustMark, a consumer protection group licensed by Government, is making its members aware of the new Consumer Contracts Regulations. Member companies not abiding by the new law, will have their TrustMark status affected, may not get paid for their work and could be committing a criminal offence.

This article has been reproduced from the Contract Flooring Journal. You can find them at