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Heuga Carpet Tiles

All you need to know about carpet tiles

All you need to know about carpet tiles.

Making a choice from the extensive range of carpet tiles is not always easy. What type of carpet, structure or material should you choose and what are the different properties? Can I use the same carpet for my living room and bedroom?

To help you make the right choice, this page provides more information about carpet types, carpet structures and materials and the advantages of carpeting.

In addition, detailed product specifications can be downloaded from the Products section of our website. You can immediately see the type of room for which the product is suitable, what colours are available and the other properties the product possesses.

Advantages of carpet tiles
Carpet tiles have a number of attractive advantages in comparison to hard flooring. We have listed these advantages for you below:

• Comfortable and cosy
• Improved sound-proofing
• Improved acoustics
• Improved interior climate and air quality
• Safe – reduced risk of slipping
• Provides thermal insulation – saves energy
• Suitable for every room in the house
• Easy to maintain
• Wear-resistant and highly durable -cost-effective
• Easy to change
• Environmentally friendly
• Can be combined almost infinitely to produce an extensive collection of patterns, textures and colours.
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Carpeting and your health
Carpeting and carpet tiles are beneficial for health in many ways. The space sounds less hollow, cold rises less quickly, there is a reduced risk of slipping, the soft surface is kind to your joints and carpeting traps dust particles. Carpeting is also highly suitable for asthma patients and for people who suffer from allergies.

Because carpeting absorbs airborne dust particles, the air inside the house stays cleaner. As opposed to hard floors, where dust and dirt become swirl up much more easily. An independent study, performed by the German allergy and asthma association, has demonstrated that the air in rooms with smooth floors contains almost twice as much fine dust particles as the air in rooms fitted with carpeting or carpet tiles. You can read the results of the complete studyhere.

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Types of carpet
There are many different types of carpet, which have a completely different appearance depending on the raw materials and construction methods that are used. More information about the raw materials and construction methods used by Heuga can be found below.

Raw material
Wool is a natural product and consequently has a number of pleasant characteristics. For example, it is naturally dirt-repellent, fire-retardant and resilient and offers good insulation performance and moisture regulation. Heuga mainly uses pure raw wool from New Zealand and wool that originates from the Scottish Highlands.

Its many positive properties make polypropylene a very popular material for producing carpeting and carpet tiles. Polypropylene is highly resistant to bleach and has antibacterial properties. The product is antistatic, hardly absorbs moisture, is very durable and offers excellent value for money.

Polyamid or nylon
Carpeting or carpet tiles made from polyamide are very wear-resistant, easy to clean and have excellent self-repairing properties. Other significant advantages offered by polyamide or nylon are that these materials are highly fire-resistant, antistatic and elastic.
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Construction methods
Loop pile
In a loop pile carpet, the yarn is tufted in order to form loops. This creates a very wear-resistant carpet that is easy to clean and is suitable for intensive use. The texture and how the carpet feels depends on the yarn used and the loop density.

Cut pile
A carpet with a cut pile is made by cutting through the loops, which makes the yarn tufts stand upright. This makes for a softer texture, although footprints are more clearly visible on the carpet.

Shag carpet has much longer tuft, and much thicker yarn is used for this. This results in a deeper texture that both looks luxurious and feels nice. However, this type of carpet is less suited for intensive use or for areas that are subject to extreme wear and tear.

A needlefelt carpet is produced using barbed and forked needles. Individual layers of fibres are laid on one another and felted using a series of needles which pierce these base layers through and through.

How to fit Heuga carpet tiles

One of the best things about Heuga tiles is that they are easy to buy, easy to take home and easy to fit. Find below the installation guide for carpet tiles and rugs.

Carpet tiles


Conditioning of Materials
We recommend that all Heuga tiles should be unpacked and allowed to acclimatise for at least 24 hours at room temperature before laying.

Figure 1

The subfloor must be firm, level, dry and cleared of all debris. Sweep and/or vacuum the floor as required. See Figure 1.

If tiles are to be laid at ground or below ground level, and there is any sign of dampness, then it is essential to seal the floor before fitting Heuga tiles. Floor sealants are available from most DIY stores. Woodblock floors in particular must be completely dry since any trapped moisture may cause the wood to expand and lift.

Heuga tiles can be laid over a variety of surfaces such as stone, ceramic, hardwood or vinyl floors. They cannot be laid over soft surfaces such as existing carpet, underlay or cork tiles.


Stanley knife, chalk line, tape measure and straight edge.
TacTiles2 is also advisable for the anchor rows and perimeter cuts.

Pile Direction
The underside of all Heuga tiles carries arrows to denote pile direction.

For a conventional broadloom appearance the tiles would be laid so that the arrows point in the same direction. This laying direction is called “monolithic”. However many Heuga ranges can be installed in a variety of ways to achieve the desired effect – i.e. quarter turn, brick, ashlar or even non directional. In all cases please check the instructions printed on the packaging. When cutting tiles in to smaller sizes please make sure you mark the direction of the pile on the back of the cut tiles that lose the arrows.


Figure 2
Determine the centre of the room by measuring the room’s length and width.
For each measurement mark using a chalk line and the centre of the room is the point where the two lines intersect at right angles. See Figure 2. This centre point will be the approximate starting point for the installation.

Figure 3Before you start to think about laying your Heuga tiles you should check the number of full tiles and the size of part tiles required to reach the walls in each direction. It may be necessary to offset the centre point to ensure that the perimeter tiles are at least half-size or larger and of similar proportions at opposite ends of the room. See Figure 3.

When drawing a chalk line ensure the line is parallel to the walls. To do this measure out from the wall near each end of the room, mark the points on the floor and draw the line between the points. Do this for both the length and width measurements and the resulting quadrants should meet at right angles.

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Method of Fixing
Heuga tiles are designed for free-lay installation for areas less than 30 m2. However along the anchor rows and for all perimeter cuts we would recommend the use of tackifier adhesive or approved acrylic double-sided tape.
The anchor rows are determined by the position of the chalk lines.



Figure 4From the starting point, install one row of tiles accurately and firmly along each of the lines to create two crossed rows of tiles. See Figure 4. Lay the first tile into the right angle formed by crossing the lines and continue to lay the tiles along the main line up to the perimeter. These anchor rows should be held using tackifier or approved acrylic double-sided tape – see above.

Figure 5At the perimeter tiles may need to be cut. With the tile face down accurately measure and mark the tile on the backing. Using a Stanley knife and straight edge cut through the backing. Fit the perimeter cut with the manufactured edge adjoining the last complete tile and the cut edge against the wall. See Figure 5.
Perimeter tiles should be held using tackifier or approved acrylic double-sided tape – see above.

Figure 6
Once the anchor rows are in place you can begin to fill in each of the four quadrants that you’ve created. Always begin from the centre and work uniformly outwards towards the walls. See Figure 6. As you do so feel free to use double-sided tape or tackifier adhesive if you feel this is appropriate.

At the anchor rows periodically check that the edges of the tiles remain along the lines. As tiles are butted against each other take care to check the joints with your fingers to ensure they are properly aligned.

Figure 7
Particular care should be taken to ensure that tiles are tightly butted together with the backing of adjacent tiles touching. Loose joints will result in movement and poor floor performance. Also ensure that pile is not caught at the joint.
See Figure 7.

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Rug installation instructions

Installing your Heuga rug is easy. Just follow the 5 simple steps below and your rug will be ready in no time.

1. Sub-floor
A Heuga rug can be laid over any smooth, hard floor like parquet, laminate and stone. Ensure the surface is clean, level and dry.

2. Preparation
We recommend that all carpet tiles will be removed from the box and allowed to acclimatise for 24 hours to room temperature.
In the box you will find TacTiles connectors to attach the tiles together. The sticky side of the TacTiles faces up on the back of the carpet tile so they don’t leave marks on the floor.
The arrows on the back of each carpet tile indicate the direction of the pile. When creating your rug the arrows of all tiles should point in the same direction.
Find the design you would like to create in these instructions. Look carefully at the design to see exactly how the tiles should be installed.

3. Cutting
Unique rugUse a sharp carpet knife and a metal straight edge to cut the smaller tiles in your design to the right size. Turn the tile with the backing facing upwards and cut it from the back. Crack the tile from behind and cut through the top fibre from behind. When cutting half and quarter tiles, please make sure you mark the direction of the pile on the back of the cut tiles that lose the arrows. You coulduse your knife to draw an arrow on the back of the tile for example.
Please note: carpet tiles can have minimal variations in size from the standard size of 50 cm. Therefore we recommend you measure the tiles carefully before cutting.

4. Installation
Unique rug Sort out the tiles and put the design together without fixing permanently to make sure you are happy with the design. Attach the tiles together using the TacTiles; make sure you fit the tiles closely together. One TacTile sticks the corners of four tiles together or the edges of two tiles for the border tiles. Each Tactile is notched so you know exactly where to line up the next tile.

5. Finishing
Unique rugVacuum your rug and it’s ready! You can change the design when you want: TacTiles allow you to easily replace tiles. You can even lift your rug and move it to another location as the TacTiles ensure it stays together.

Maintaining your Heuga rug is easy. Regularly vacuuming deals with every day dust and dirt. Spills should be treated immediately. If permanently damaged, replace the tile with a new one.
For more detailed instructions on how to maintain your Heuga rug, please go the product care section-carpet tiles

Product care

Heuga modular flooring is designed to be low-maintenance, and keeping it clean is a simple matter.

Carpet tiles
Regular vacuuming is the best way to deal with everyday dust and dirt.
Heuga carpet tiles are manufactured using stain resistant material and fibres. But, for those inevitable spills and accidents, it’s best to treat the area as promptly as possible. Scrape up any solids as soon as possible, working from the edges of the spill towards the centre so that it doesn’t spread.

Excess liquid can be soaked up by placing a thick wad of absorbent paper over the area and pressing firmly. Sponge clean if required or the tiles can be lifted and rinsed under the tap. You can use a mild detergent solution and scrub gently with a brush where necessary, but it is important to remove all traces of detergent by rinsing. Use absorbent paper to mop up as much excess moisture as possible, and allow to dry. If you lift a tile to clean it, you should make sure it is dry before you put it back. But let it dry naturally; don’t put it on a radiator or other artificially hot surface as this may damage the tile.

Personal carpet maintenance advice
We understand that you want to make sure your Heuga carpet tiles continue to look as good as new in order to fully enjoy your Heuga carpet or rug. After all we know accidents can happen. We’d like to help! Therefore we have teamed up with JAMES to offer all Heuga customers a unique service providing personal carpet maintenance advice specifically for your personal situation, chosen colours and chosen products. The advice has been specifically tested on the basis of your product, colour, family situation and area of usage. If any situation occurs that is not covered by the advice, you can always contact JAMES or your Heuga retailer. The JAMES website has answers to many common problems and maintenance issues. Click here to view the JAMES website.

FAQs about Heuga Home Flooring

Simplicity is a key factor with Heuga carpet tiles. They are easy to choose, easy to buy, easy to install and easy to maintain. Here are some of the questions that we are most frequently asked. If you have a question about Heuga products that isn’t listed below, you can either ask the expert (if it is product-related) or contact us for any other information.

Are Heuga flooring products guaranteed?
Yes. All our tiles are laboratory tested and made to very high specifications but they are also covered by a 7-year guarantee. This guarantees that they will remain colourfast, will not shrink, warp or otherwise change their appearance provided that they are installed, maintained and used in accordance with our recommendations, to be found in the original packaging. For full details see our terms and conditions.

Are Heuga carpet tiles more expensive than other flooring options?
Heuga carpet tiles require no underlay or adhesives and produces less waste than other flooring systems. This saves you time and money compared to most other floorcoverings. Because it is easy to install, you can fit the tiles yourself and save the cost of professional fitting. And because it is tough, it will last a long time with just a little maintenance, adding to its long-term cost-effectiveness.

Can I install the carpet tiles myself?
Yes, installation of Heuga tiles is straightforward, well within the ability of anyone who is competent at DIY. Click here to view our installation instructions online. Complete installation instructions are included with each packet of our products, and you will only need a few simple tools. If you do not wish to install the tiles yourself, ask the store where you bought the product to recommend a professional fitter.

Are the seams between the carpet tiles visible?
Some styles are designed to be installed so that the seams are practically invisible. Others make a feature of the fact you can see the individual tiles. The installation method may affect whether you can see individual tiles. Laying tiles quarter turn will usually show individual tiles, whereas tiles that are laid monolithic or brick will usually create a seamless appearance. Random styles are laid in any direction and will have a seamless appearance. Refer to individual styles to determine the laying methods. For best results, we advise that you follow the recommended laying method. Obviously you can create patterns such as chequerboards and stripes in different colours to emphasise the modularity of the floor.

How do I order a sample?
Go to your local store and ask for the specific product(s) and colour(s) you have in mind. To find your nearest store, please contact our Customer Service.

How do I order carpet tiles from Heuga?
Order Heuga carpet tiles in store: to find your nearest store, please contact our Customer Service.

Can I return the products to Heuga?
If you are not satisfied with your purchase for any reason, we advise you to go back to your Heuga store where you have purchased your product. They will be able to advise you on the return possibilities.

Are Heuga carpet tiles suitable for underfloor heating?
Yes, all Heuga carpet tiles are compatible with underfloor heating as long as the maximum temperature of the floor doesn’t exceed 28°C.

Is carpet or hard flooring better for preventing allergies?
The findings of a study, conducted by the German Asthma and Allergy Foundation (DAAB), found that the level of fine dust matter is twice as much in a non-carpeted environment as in carpeted areas. Click here to view the full article. A similar study found that walking on hard surfaces disturbed more particles, which became airborne and entered the breathing zone whereas carpet binds dust.

It all started 20 years ago, when most of the world paid little attention to complicated sustainability issues and were not particularly concerned about the consequences of our actions on the planet. The founder of Interface (the parent company of Heuga) Ray Anderson, then decided after reading a book that profoundly touched him, to completely change the course that the company was following. Since then policy has been aimed at becoming a fully sustainable enterprise by 2020, and even be restorative, putting back more than we take out from the environment and the community. At Heuga we call this Mission Zero.

Although Ray passed away in 2011, his vision has inspired many other people to change the way they operate to this day. Authorities, suppliers, the business community, and architects; an increasing number of people are becoming convinced of the necessity to change the way we relate to our planet and its raw materials. Our own employees are also working with great devotion and dedication on Mission Zero every day. Read more about our pathway to 2020 and some of the many sustainable initiatives and innovations that Mission Zero has brought us below.

With the development of new products, one of the aspects we bear in mind is the natural world and how we can learn from it to arrive at more sustainable products and processes. This principle is also called biomimicry. Accordingly, we developed TacTilestm, our adhesive-free installation system. These small transparent and adhesive plastic squares are inspired by geckos that can run across a ceiling. The structure of their feet served as inspiration for the stickers that are now used to firmly join the corners of the tiles to each other. Not only is no more adhesive needed, which improves the indoor climate, also no toxic substances are released, the tiles are easier to lay and remove, and the carpet tiles are easier to recycle.

Another example is the development of our Really Random, collection, where our designers asked themselves how the natural world would design a carpet tile. They came up with a solution by literally going down to the woods. They translated the colours and patterns found on the forest floor into a design, and that is how the Really Random collection was originated. Thanks to the random design the tiles can be laid in any direction which makes installation easier and faster, while cutting waste is kept to a minimum.

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Mission Zero not only concentrates on avoiding a negative impact on the environment, it also strives to make a positive contribution to society while supporting social communities. In cooperation with the Zoological Society of London and yarn supplier Aquafil, a start was made on collecting discarded fishing nets floating around in the sea and on the beaches and use it again as a raw material for new carpet tiles in the Interface collection. This project was launched in 2012 in the Danajon Bank area in the Philippines with the focus on the one hand on reducing the growing environmental problem of discarded fishing nets in a number of the world’s poorest coastal communities, while also finding a suitable waste material flow for our ambition to recycle more nylon yarn.

The project also improved the livelihood of the local fishermen and the people collecting the nets. Community banks were set up, so among other things the income gained from the collection of the nets could be safeguarded. This means that people can save money, or in difficult times take out a loan or small-scale insurance policy to support their families.

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Besides the fact that our factories in Europe have already been using 100% green energy for many years, since January 2014 our production site in Scherpenzeel has only been using gas that originates from the fermentation of fish and other waste from the food industry. This biogas is produced in Spakenburg, just 35 kilometres from Scherpenzeel, and is certified as green.

Besides 100% green energy, since January 2014 our factory in Scherpenzeel has also been running on a closed water loop system. This means all the water used during the production of our carpet tiles is recovered, purified and re-used. The introduction of this system has seen our water consumption fall by 95% since 1996.

Another example of sustainable production is the ultrasonic cutting technology developed by us in 2008. This is an inventive manner of cutting carpet tiles based on ultrasonic technology used in aviation by companies such as NASA. Thanks to this new method production waste has dropped by 80%, representing savings of no less than 310 tons of waste a year!

Others of the many initiatives at our factory include the insulation of machines to combat heat loss, the installation of high performance boilers and the use of low-energy LED lighting.

Like many other companies we used to rely solely on trucks and container ships to transport our products. Switching to cleaner transport methods such as transport by train and barge has enabled us to considerably reduce our CO2 emissions. We also try to organise our transport as efficiently as possible, for example by sharing transport space with other companies. In the Netherlands, where we have adopted this approach, trucks are now 85-90% full on average.

More information
If you want to read more about our sustainability mission, visit our sustainability page or see our blog ‘Cut the Fluff’.