THE National Carpet Cleaners Association (NCCA) has gained scheme operator status for TrustMark, the Government-endorsed quality mark for expert tradesmen.
NCCA members can now apply for TrustMark status so they can be found by homeowners using the TrustMark postcode search facility. The TrustMark quality mark gives customers of NCCA members additional protection and reassurance that they comply with high standards of workmanship and trading practices.
Founded in 1968, NCCA is the UK trade association for professionals in the cleaning, restoration, repair and protection of carpets and soft furnishings sectors, with the recent addition of hard flooring. NCCA members also offer services such as remedial work on carpet fittings, stain-resisting treatments, and restoration work after flood or fire.
The TrustMark scheme operator licence was awarded to NCCA after a thorough assessment of all its processes for vetting and inspecting contractors, plus its customer service policies, compliance audits, quality management and complaint handling procedures. TrustMark now has 29 scheme operators with over 14,500 inspected and registered firms across the UK for key trades.
Glyn Charnock, company secretary, second vice president and training director at the NCCA, explained what the achievement means for NCCA members:
We have set the standards required under the carpet and upholstery cleaning category so that only NCCA members who reach the required standards can become TrustMark approved. We are also required to update the Code of Practice for members and must achieve ISO9001 Accreditation within the next 12 months.
The introduction of the new tiered membership structure last year also helped show our commitment to raising standards in the industry.
NCCA logo appears as a clickable link on the TrustMark scheme operators web page, and on the details page of every member who joins, helping to provide much needed public recognition.
The category of carpet and upholstery cleaners is now on the list of trades on the TrustMark website.
The details of TrustMark approved NCCA members are under the postcode search including a link to their website, an email contact form, telephone number and even a Google maps link to show consumers where they are based.
TrustMark members can use the logo on their advertising and promotional materials, website, vehicles and stationary.
Citizens Advice Bureau also has a link for consumers to search for TrustMark members and other supporters of the scheme including Age UK, the Trading Standards Institute, Direct.gov, Department for Business Innovation and Skills and the Office of Fair Trading.
TrustMark membership is not compulsory, but costing £150 + VAT a year, just one or two jobs gained from the TrustMark website will cover the charge. The criteria for joining TrustMark are:
You must be a member of the NCCA and abide by our Code of Practice.
You must have attended NCCA two-day carpet and upholstery cleaning course and passed the exam, or the IICRC two-day carpet and two-day upholstery cleaning courses or a two-day corporate course approved by the NCCA.
You must have attended an advanced spot and stain removal course (you need a copy of the certificate to prove attendance).
You must have third party insurance to a minimum value of £2m and treatment risk cover.
You need to have been actively involved in the industry for a minimum of two years.
Your work must comply with PAS 86:2008 standards.
You must attend a training course or industry event once every three years.
You must sign a health & safety declaration form.
NCCA directors reserve the right to refuse membership of TrustMark to any current members who within the past two years have:
Been placed on probation for breach of the Code of Practice.
Had a complaint upheld against them.
Failed to pay their NCCA membership fees, and/or send in their supporting documentation, to the NCCA office by the due dates.
NCCA T: 0116 271 9550
This article has been reproduced from the Contract Flooring Journal website. You can find them at www.contractflooringjournal.co.uk.