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Penthouse Carpets

About us
Established over forty years ago, Penthouse Carpets are renowned for manufacturing luxurious wool-rich, twist-pile, tufted carpets.
Based in Rochdale in the North West of England, we continuously develop close working partnerships with a small number of UK based spinners, securing the highest quality standard of British yarn which is used to produce our sumptuous carpets

Ongoing research and development of our plant and machinery ensures a consistently high standard of our products. The combination of experience, pride and expertise of our work force ensure exceptional quality and service from order, manufacture through to dispatch and delivery to our nation wide network of independent retailers.

Why Carpet?
Today, the option of which floor covering to choose is almost limitless. Below we have attempted to respond to the most frequently asked questions by consumers when making their choice.

Why choose a carpet?
A well made fitted carpet offers the luxury feel of a natural textile, attractive to look at and soft to the touch. A safe and friendly environment for adults and children, which is both slip resistant and comfortable to walk on. It maintains the warmth of your home in winter, whilst at the same time reducing unwanted noise around your house. As a flooring material, a modern carpet offers an unparalleled choice of fashionable colour and texture, and if treated sensibly will stay looking attractive and give you years of service.

Why choose a carpet from Penthouse?
Penthouse Carpets offers a wide range of pure wool, and wool rich carpets. Possessing natural soil resistance properties, nothing can match the luxury and feel of a wool rich carpet. We source only the best raw materials and fashion them into a variety of high quality carpets to suit all areas of the home, from lightweight bedroom use through to high density traffic areas such as hallways and stairs. Whichever Penthouse Carpet you choose, you can have the confidence that the experience gained in 40 years of carpet manufacturing will be used to make you a top quality product which will enhance your home for years to come.

Where should I buy my carpet?
Buying a carpet can be a rewarding and pleasurable experience providing that the right retailer is used. Penthouse Carpets are sold only through reputable independent high street retailers. By purchasing from a local independent retailer, you are purchasing from someone with a wealth of experience and knowledge, who has a stake in his local community and will oversee your installation from order through to completion. You will get the benefit of expert advice on the type and quality of carpet for your needs, and in many cases you will be getting that advice face to face from the owner, salesman, fitter and after sales provider.

Carpet Care
Caring for your Carpet
As with any textile material, the appearance retention and durability of carpeting is governed by the care and attention it receives during its lifetime. Please remember that the wearing indoors of rubber soled shoes and trainers can cause excess wear. Similarly stilettos and metal tipped heels can also present a hazard to your carpet.

The importance of a regular cleaning or maintenance routine cannot be over emphasised. Maintenance or cleaning should comprise frequent light cleaning with a vacuum cleaner or carpet sweeper, together with thorough maintenance using an upright vacuum cleaner with a beater bar attachment once or twice a week, depending upon the location and extent of use the carpet receives. For Loop pile and Shag pile carpets, the use of a ‘suction only’ vacuum cleaner is recommended. As a rule ‘little and often’ for all types of carpet is much more effective than very vigorous treatment once in a while.

We recommend that your carpet is vacuumed on a daily basis from the day of installation.

CARPET FEATURES
The following information on key carpet features will assist you during the early months of the life of your carpet, and will help you to understand certain phenomena that may occur. These key features are not evidence of manufacturing faults, but are merely normal phenomena that may occur in a product produced from natural materials.

1. Shedding
All new carpets, especially cut pile constructions, will shed loose fibres, particularly from areas in front of chairs or under tables. Shedding occurs when fibres within the yarn work their way to the surface of the carpet. Do not become alarmed if your hoover bag fills with fibre, your carpet is not disintegrating!

The shed fibres are expanded by air and therefore appear to be a lot more bulky that they actually are. In fact, fibre loss from the total pile weight in negligible.

Shedding has no timetable to its cessation, however, even a prolonged period of shedding will not affect the performance characteristics of the carpet in any way.

2. Snags
Snags can occur when a heel or child’s toy catches the carpet and brings fibres to the surface, this is not serious, as with a sprouting tuft simply cut off with a normal pair of scissors, DO NOT cut with a knife or pull the fibres out as this can result in damage to your carpet.

3. Indentations
Indentations appear as small dents or compression marks on the surface of the carpet, caused by the concentrated pressure from castors, chair legs or heavy objects. To reduce the effect of indentations, it is advisable to move furniture regularly and make use of aids such as castor cups or castor grips so minimising the effect of compression marks.

Where indentations are found, then the gentle moistening of the affected area by rubbing with an ice cube, or alternatively the use of a water mist spray can help to aid recovery.

4. Carpet Fitted to Stairs
Stairways will concentrate traffic and can accelerate wear, particularly to the nosing of the stair.

Due to their design it is not always possible for the carpet on stairs to be lifted and moved – but where movement is possible this should be carried out periodically in order to distribute the wear more evenly.

STAINS & SPILLAGES
The following cleaning procedures are for guidance only, Penthouse Carpets can not be held responsible for any permanent staining or damage to your carpet from DIY cleaning attempts.

We recommend that if in doubt contact a Professional Cleaning organisation.

If a spillage occurs on your carpet, it is important to remove it as quickly as possible to avoid permanent staining or damage to the carpet pile.

Listed below are some of the most common stains and spillages that occur within the home. To assist in the removal of the spillage first identify the spillage from the table below, then refer to the relevant procedure for treatment.

STAIN
PROCEDURE
STAIN
PROCEDURE
Asphalt

A

Lemonade

F

Beer

B

Lipstick

I&A

Berries

F

Liqueurs

F

Blood

F

Mascara

A

Butter

A

Mayonnaise

B

Candle Wax

G&A

Milk

B

Chalk

H

Mud*

H&B

Chewing Gum

D&A

Mustard*

F

Chocolate

B

Nail Polish

E

Clay

H&B

Paint – Latex

B

Coffee

F

Paint – Oil

A

Cooking Oil

A&B

Pet Food

F

Crayon

A&B

Shoe Polish

A&F

Dyes

F

Soft Drinks

F

Excrement

B

Sugar

B

Foundation

A&B

Tar

A

Fruit Juice

F

Tea

F

Furniture Polish

A

Urine

C&F

Glue

A&E

Vomit

B&F

Grease – Food

A&B

Wine

B&F

Ice Cream

B

Ink

A&F

Unknown

A&B

We recommend that prior to attempting to clean any spillage the treatment and cleaning solutions are tried in a small area of carpet – inconspicuous within the installation.

TREATMENT PROCEDURES
A
Apply dry cleaning fluid, use dry towel/cloth. Blot, do not rub. Repeat with dry cleaning fluid application. Blot, do not rub. Dry with weighted pad of towels.

B
Scrape or blot up excess spill. Apply detergent solution (see ‘Cleaning Solutions’), use damp towel. Blot, do not rub. Apply water with damp towel. Blot – Dry with weighted pad of towels.

C
Scrape or blot up excess spill. Apply detergent (See ‘Cleaning Solutions’), use damp towel. Blot, do not rub. Apply ammonia (See ‘Cleaning Solutions’), use damp towel. Blot, do not rub. Apply water with damp towel. Blot – Dry with weighted pad of towels. Apply white vinegar (undiluted), only after stain is removed.

D
Scrape or blot up excess spill. Freeze with ice cubes. Shatter with blunt object such as the back of a spoon. Vacuum chips away before they melt.

E
Apply nail polish remover (non-oily acetone type) – use cotton towel to apply the spill. Do not wet through to carpet backing. Pick up softened material – use clean white paper towel and push towards the centre of the spot to avoid spreading the material. Repeat above – soften and carefully remove a layer of the material each time. Haste may spread the stain and/or damage the carpet.

F
Apply detergent solution (See ‘Cleaning Solutions’), use damp towel, leave 3-5 minutes. Blot, do not rub. If stain is removed, finish with a water rinse, blot, followed with a pad of weighted paper towels. If stain not removed continue as follows.

Apply hydrogen peroxide solution (See ‘Cleaning Solutions’), let stand 2 to 3 hours under a weighted sheet of plastic wrap.

Repeat application of hydrogen peroxide and dry under weighted plastic wrap until removal is complete. Apply water with damp towel. Blot – Dry with weighted pad of paper towels. Apply white vinegar (undiluted), only after stain is removed.

G
Scrape off excess material. Cover with white cotton towel or brown paper. Apply warm iron until material is absorbed. Be sure towel is large enough to cover the stained area. Take care never to let the iron touch the carpet as the fibre may melt. Change towel or rotate to clean area and repeat until all area is absorbed.

H
Vacuum away as much as possible. Loosen remaining material by tapping with a scrubbing brush or toothbrush. Tap with brush, do not scrub. Vacuum again.

I
Scrape of excess material. Lightly rub area with a fresh slice of white bread.

CLEANING SOLUTIONS
Detergents: Mix 1 / 4 teaspoon clear, hand/dish washing detergent with 1 cup of warm water.

Hydrogen Peroxide: Mix 1 / 2 cup with 1 teaspoon ammonia.

Ammonia: undiluted, unscented, clear, household ammonia.

Dry Cleaning Fluid: Liquid, non-oily, non caustic

IMPORTANT – Some spillages despite early attention i.e. bleach, plant foods, hot tea, hot coffee and fruit cordials may result in the permanent staining of the carpet.

PROFESSIONAL CLEANING RECOMMENDATION
This consumer guide contains information that will enable you to take good care of your new Penthouse carpet on a day to day basis, and understand the characteristics that will be found during regular use.

All carpets, after a medium to long term period of use, will benefit from the services of a professional carpet cleaner. For this work, we recommend that you contact a member of the National Carpet Cleaners Association.

The NCCA is an independent trade association whose members are fully insured and have satisfied the association’s stringent requirements for expertise and quality of work. Members will provide free advice on the care of your carpet.

For a list of members in your area please contact:

The General Secretary
National Carpet Cleaners Association
62c London Road
Oadby
Leicester
LE2 5DH

Telephone: 0116 271 9550
Fax: 0116 271 9588

Website: www.ncca.co.uk