Navigation Menu+
Commercial Flooring News

Westex Carpets

About Westex

From Yorkshire to the Yemen

With our roots firmly planted in the sheep farming and textile heartland of West Yorkshire in the UK, Westex Carpets’ contemporary approach draws on our industrial heritage and traditional wool industry.

A private company, Westex Carpets was originally the concept of a master dyer who wanted to offer a wider range of colour and quality within carpet manufacture. Today, we continue to draw on and develop that legacy with three dedicated manufacturing hubs. Not producing carpets for any other company, our owner/managed quality control, exclusive ranges and special dye service has ensured that you can find a Westex carpet in many discerning homes, private establishments and public spaces throughout the world.

Special Dye Service

Unlimited colour choice

Our extensive colour bank and dedicated dye house allow us to match any colour of your choice. All our carpets are UK made, managed and quality controlled, and we can dye them to match your colour sample; be that a paint card, swatch of fabric or more unusual objects such as a snooker ball – the choice really is yours.

Our special dye service has a minimum quantity of 40m² and the colour yarn pom must meet with your approval before production gets underway.

Benefits of Westex

The Westex Way

With over 35 years’ experience, manufacturers of 2 and 3-fold yarn premium carpets, we own and manage three dedicated manufacturing sites, completely controlling the process of design, creation, finish and delivery of your carpet. This 360° management means our 80/20 wool nylon and 100% wool carpets are internationally renowned for their colour, performance and added high value treatments. You can also expect a fast and reliable service, compliant with ethical, environmental, people management, health and safety standards.

Maintaining and improving our high standards of quality and care has meant a strategy of continuous investment in technology and emphasis on the provision of bespoke, individual solutions. This combined approach enables us to underline and grow our reputation for carpets of value and quality without compromise.

Mothproofing

Helping ensure you get the maximum performance and enjoyment from your Westex carpet.

All Westex carpets are moth-proofed

All our carpets have a mothproofing treatment applied. Mothproofing protects your carpet against the attack of both moths and other wool eating insects.

Is it safe for you and the environment?

Westex installed the first award winning moth-proof re circulation application process whereby no chemical is put to waste effluent.

Safety to humans has been paramount in the design of the mothproofing product Westex uses. It has had the full rigours of scientific testing, both toxicologically and ecologically, to establish that there is no harm to human health.

How does the mothproofing work?

The active ingredient in the moth-proof makes the keratin (a protein found in wool) that moths, bugs and other insects thrive upon, indigestible. They literally starve as their digestive systems are unable to convert the keratin they have eaten into usable food.

How long does the treatment last?

The moth-proof combines with the wool fibre on a permanent basis and will last the life time of the carpet. We will inspect a carpet if evidence is found of attack within 5 years from the date supplied.

Stain Resist

All Westex carpets have Stain Resist treatment

All Westex Carpets have a Stain Resist treatment applied. Stain Resist protects your carpet against the majority of water based and oil stains – giving you more time to attend to the more easily removed stain.

How does the Stain Resist work?

An active formula forms bonds with the fibre. It provides protection against dirt and damp and therefore makes caring for the carpet easier. Stains cannot penetrate the fibre. They remain locked on the surface and can easily be removed. The breathable properties of the fibre are not affected.

How long does the Stain Resist last?

Shampooing and professional carpet cleaning products cannot break the bonds between the active chemical and fibre. The performance of the Stain Resist will last 5 years, subject to normal, reasonable use.

Is the Stain Resist safe and what is its impact on the environment?

Stain Resist is free from CFCs and is dermatologically tested. The Stain Resist polymers show no toxicity even at the highest applied levels and no bioavailability, metabolism or hydrolysis.

How will the Stain Resist perform?

Stain Resist is not a stain blocker. Stain Resist slows the staining down giving time to get the carpet cleaned. It also holds dirt up making it easier to clean off.

Aggressive stains such as turmeric and red wine may be more difficult to clear.

Chemically active stains such as urine or bleach may actually damage the fibre itself; the Stain Resist cannot stop these chemically active products.

Help dealing with spillages

Please read our Westex Cleaning Guide for further cleaning information and guidance.

Three of the most important tips are.

Deal with any spill immediately
Try, if possible, to test any cleaner on a hidden area first.
If in doubt instruct a professional carpet cleaning company to tackle the problem.

Underfloor Heating

Carpet is a natural insulator and once your room has warmed up it will retain warmth longer with a carpet than most other floor coverings.

Confirmed by tests carried out by the UHMA (Underfloor Heating Manufacturers Association), all Westex carpets are suitable for use where an underfloor heating system is installed without impairing the performance of the heating system or carpet.

Consideration should be given, however, to the insulation value of the carpet, or tog rating*, combined with the tog rating of the underlay. UHMA tests also demonstrate that tog requirements can be reduced by 1 when tested in actual instillations and not laboratory conditions.

*Tog values for specific Westex carpets can be obtained from us on
+ 44 (0)1274 861 334

Tog values for underlays can be obtained from either the supplier or manufacturer.

Installation Guide

As a general rule double stick instillation systems are recommended to provide close contact between floor, underlay and carpet – thereby allowing better heat transfer.

Sub floors must be fully conditioned as this can cause unevenness due to changes in moisture levels.

As different types of underfloor heating systems are available we always recommend that you seek advice from a professional installer.

Contract Cleaning

Download PDF
1. Recommended cleaning methods

The following list is a guide for the types of cleaning methods that can be used for good carpet maintenance. If special conditions apply the procedures should be adapted accordingly.

TRAFFIC INTENSITY LOW MEDIUM HEAVY
ROOM TYPES Offices with few persons
meeting rooms/depots Office areas/corridors
libraries/clinics Entrances/enquiry offices
offices/shops/
canteens
ANTISOILING MEASURES
Scraper Mats NO NO YES
Barrier Mats NO YES YES
EASY CLEANING
Vacuum Cleaning Once per week 3 times a week Daily
Stain Removal As Required As required As required
CLEANING AT INTERVALS Once a year Twice a year 3 – 4 times a year
Chem- Dry® Method YES YES YES
Combi – Cleaning YES YES YES
Extraction Method With proviso With proviso With proviso
Dry Cleaning With proviso With proviso With proviso
2. Soil preventative actions

Prior to installation it is important to establish an effective cleaning zone in order to stop the ingress of dirt and soil. This will protect the floor covering and reduce cleaning costs.

The cleaning zone from outdoor areas should start with scraper mats in order to stop the drag-in of coarse particles. After this a barrier mat will absorb moisture and smaller particles. This should also be placed at high traffic points such as between factory and office, between kitchen and restaurants and also in the elevator area.

The most efficient cleaning zone should have a length of at least five metres. You should vacuum-clean the cleaning zones daily with a rotating brush and ensure that basic cleaning is made at regular intervals in order to maintain a maximum absorption of moisture and dirt.

3. Vacuum cleaning

The purpose of vacuum cleaning is to remove all loose dirt types and dust. Entrances and corridors should be vacuumed daily even though the areas are not visibly dirty. Plan the vacuum cleaning in order that high traffic point areas are vacuum-cleaned most often.

Vacuum cleaners mounted with a rotating mouth brush are recommended. The mechanical effect of the brushes is effectively loosening dirt and particles from the pile.

Filters: Use a vacuum cleaner with a good and efficient HEPA-micro filter system in order to be able to remove fine dust and maintain a good indoor climate. The HEPA filter system, which has been developed in co-operation with the Asthma and Allergy Association extracts 99,997% of pollen, dust, animal scales and other particles.

Recommended vacuum cleaners: Use a vacuum cleaner with an effective absorption capacity. The vacuum cleaner should have an effective micro filter system in order to be able to remove fine dust and maintain a good indoor climate

4. Cleaning at intervals

Cleaning at intervals can be regarded as a less thorough cleaning, where the appearance of the carpet is freshened up at regular intervals. Cleaning at planned intervals is an excellent cleaning method for carpets with light or medium soiling. This type of cleaning involves the methods and procedures described as:

a. Chem-Dry® method
b. Combi – cleaning
c. Extraction method
d. Dry-cleaning
a. The Chem-Dry® method involves brushing in a hot (60-75 degrees) pH neutral heavy carbon dioxide aqueous solution, which is subsequently absorbed and dried with a cotton disc.

Advantages:
extremely efficient cleaning
small quantities of water used
no soaking of the backing
no use of chemicals
the dirt is mopped from the carpet pile
short drying time (typical 1 hour)
minor risk of mistreatment
method and agent with a minimum load on the indoor climate
carpet stays clean longer, as there are no remaining concentrations of dirt attracting soap or chemicals.
Procedure: vacuum cleaning – spraying of carbon dioxide solution – absorption of dirt and moisture with cotton discs – possibly stain removal – drying.

b. Combi – cleaning involves cleaning with vapour in a custom-built brushing machine (Lux Professional). Two reverse rotating brushes loosen the dirt, which together with the cleaning water is lead via a conveyor belt into a drain tank. The machine uses small quantities of vapour / water, which results in short drying times.

**Instead of vapour, clean water can be used; however, this will increase drying time**

Advantages:
very efficient cleaning
small quantities of water
no soaking of the backing
no use of chemicals
short drying time (typical 1- 2 hours)
minor risk of mistreatment
method and agent with a minimum load on the indoor climate
carpet stays clean longer, as there are no remaining concentrations of dirt attracting soap and chemicals.
Procedure: vacuum cleaning – brushing treatment – possibly stain removal – drying.

c. The Extraction Method is carried out by spraying a cleaning solution into the carpet pile. After a short period of action a rinse with clean water is made and absorption of the cleaning solution and dirt.

Advantages:
moderately effective cleaning
the use of an extraction machine alone gives good removal of loose dirt but may not remove more difficult stains
Disadvantages:
larger quantities of water required
longer drying times required (typical minimum 24 hours)
risk of mistreatment
the use of a cleaning solution (chemicals)
risk of remaining concentrations of dirt attracting soaps and chemicals.
Procedure: vacuum cleaning – spraying of cleaning solution – short wait – 2 – 3 times rinsing with clean water and absorption – ending with 1-2 times absorption – drying.

d. Dry-cleaning is an alternative cleaning method which can be applied where there is no time for the carpet to be allowed to dry before being walked on again.

Advantages:
moderately effective cleaning of visible dirt
no drying times
the carpet can be taken into use immediately after cleaning.
Disadvantages:
dry-cleaning can have an influence on the air quality during and after execution
effective air circulation is a must
immediately after dry-cleaning small quantities of the dry-cleaning agent may be left in the carpet, which demands repeated vacuum cleanings before they are fully removed.
Procedure: vacuum cleaning – pre moisten with pre spray – spread the dry cleaning agent – brushing – drying – vacuum cleaning with a mouth brush.

5. Basic cleaning

The purpose of basic cleaning is to achieve a more thorough cleaning of the carpet. The method is used for periodic cleaning where the carpet has become somewhat or very dirty. Basic cleaning can be carried out by using methods and procedures following:

e. The Chem-Dry® method for basic cleaning involves the use of the PowerHeadTM AXT technique, which injects a 60-75 degree hot pH-neutral heavy carbon dioxide aqueous solution through 550 jets per minute. The carpet is at the same time manipulated with 550 mechanical steps per minute. Absorption is made with a combination of heavy vacuum through 5000 suction planes per minute and a mechanical fluid flow through the carpet. After this the pile can be dried with a cotton disc if necessary.

Advantages:
extremely efficient cleaning
small quantities of water used
thorough but no soaking of the backing
no use of chemicals
the dirt is mopped up from the carpet pile
short drying time (typical 1 – 2 hours)
minor risk of mistreatment
method and agents with a minimal load on the indoor climate
carpets keep clean longer, as there are no remaining concentrations of dirt attracting soaps and chemicals.
Procedure: vacuum cleaning – spraying of a carbon dioxide solution and absorption of dirt is made during one work routine – possible drying with cotton discs – possible stain removal – drying.

f. Combi-cleaning for basic cleaning involves cleaning with vapour from a custombuilt brushing machine (Lux Professional). Two reverse rotating brushes loosen the dirt, which together with the cleaning water is lead via a conveyor belt up to a drain tank. The machine uses small quantities of vapour / water, which results in short drying times.

** In heavily soiled areas, water can be used instead of vapour with a small quantity of lowfoaming carpet cleaning agent added.**

After rinsing with clean water, absorption with an extraction machine might be necessary in heavily soiled areas. The use of water, however, will prolong drying time.

Advantages:
very effective cleaning
small quantities of water
no use of chemicals
short drying time (typical 1-2 hours)
minor risk of mistreatment
method and agents with a minimum load on the indoor climate
the carpets keep clean longer as there are no remaining concentrations of dirt attracting soaps and chemicals.
Procedure: vacuum cleaning – brushing – (rinsing with water – absorption with the extraction machine) – possible stain removal – drying.

6. Treatment

Your Westex Carpet has been treated against soil and stains at our factory and cured during the manufacture of your carpet. This secures good resistance to wear and cleaning. The stain resistant treatment will last for the life of the carpet.

7. When the cleaning is finished

Check your carpet for possible remaining stains, which were not removed during the cleaning process and treat them accordingly.

Do not walk on your carpet again before it is completely dry. The carpet also has to be quite dry before furniture is put back in place, as chair legs and similar may rub off on the wet carpet.

8. Stain removal

Usually stains emerge after spillage’s or by set-off from soles of shoes. The stains should be removed immediately. No matter which type of carpet you have chosen the following “first aid” should be a good guidance.

Do not walk on your carpet again before it is completely dry. The carpet also has to be quite dry before furniture is put back in place, as chair legs and similar may rub off on the wet carpet.

a. First aid

1. Remove loose dirt. In case of fresh stains, first remove loose remains and spilled fluid should be absorbed with a dry cloth or white paper towel. Do not rub but dab the stain away. Dried-up or concentrated stains are treated with a brush and vacuum cleaner.
2. Lukewarm water. Dissolve with lukewarm water without soap, detergent or the Dab carefully the area with a wet cloth and absorb as much of the moisture as possible by “dabbing” with a dry cloth. Then sprinkle with corn starch and leave to dry for 24 hours before vacuum cleaning.
3. Carpet stain remover. If water is not sufficient to dissolve the stain go on with a universal stain remover. See the instructions on the packing. In order for the stain not to spread or to be pressed deeper into the carpet the stain remover has to be removed again by “dabbing”. Remember to dab with clean water and afterwards dab with absorbent material in order to remove all residues of the carpet stain remover.
4. Use special agents. If none of the three above steps of the “first aid” are successful, treatment with special agents is required. Observe the directions for use and dosage carefully and never treat humid areas, leave them to dry first. If there are rims after the treatment the carpets is generally dirty and needs to be cleaned. If the stain emerges again there are either residues of the carpet stain remover or of the stain. You will have to treat the area again as described under step 3.
The first time a cleaning agent or stain remover has to be used on your carpet it must to be examined to establish whether the agent is harmful to the carpet. Damages may occur as a consequence of colour bleed, discoloration, bleaching or dissolution. It is recommended to test the stain remover in an inconspicuous area (a corner, under a radiator etc.). The test is to be made according to the prescribed dosages and action times.

Important

Always work on the stain from the outer edge towards the middle. To avoid the cleaned area becoming rapidly soiled again ensure good rinsing and removal of the remaining stain remover.

When removing stains from larger areas the use of an extraction machine is recommended. The faster action is taken towards stains the greater chance of removing them. Please note that some types of stain are very difficult to remove and that such stains will be more visible on a light, plain coloured carpet than on a darker and more patterned carpet. Some types of stains e.g. coffee, tea, soft drinks and red wine may still be visible after cleaning with a universal stain remover or a special agent because of colour residues. Such colour residues can often be removed successfully with a special bleaching product (see our description of special agents following).

WARNING!

NEVER use chlorine-containing products as there is a risk of bleaching your carpet.

b. Stain removal guide

Stain Clean Advice
Alkyd paint Absorb immediately with a cloth damped with turpentine. Old stains cannot be removed.
Asphalt Soften the stain with margarine for approx. 12 hours. Then remove the stain with as little benzene as possible.
Ball pen Dab with a cloth damped with spirit.
Beer Damp the stain with a stain remover. Dry with water and a dry cloth.
Beetroot juice Absorb immediately as much as possible of the stain with kitchen paper or a dry cloth. Then wash the stain with a cloth rinsed in lukewarm water. Keep on until no more colour can be removed. In case of dried stains these are first softened with a stain remover after which the stain is washed off with a cloth rinsed in lukewarm water. Remaining colour residues are bleached with HelpMate® or 3% peroxide
Blood Absorb immediately and dab with a cloth rinsed in water added 2 teaspoonful salt per litre water.
Butter Scrape off or absorb as much as possible. Dab carefully with a cloth damped with kerosene. The treated area can bulge for a while if the carpet is not fully adhered.
Cellulose varnish Dab with a cloth damped with acetone.
Chewing gum Put a bag with ice on the stain to harden it. Scrape off as much as possible of the stain. Dab with a cloth damped with gasoline.
Chocolate and chocolate icecream Damp a cloth with kerosene and dab the stain until you cannot remove any more colour. The treated area can for a short while bulge if the carpet is not fully adhered.
Chocolate, drinks Damp a cloth with kerosene and dab the stain until you cannot remove more colour. The treated area can for a short while bulge if the carpet is not fully adhered.
Cocoa and chocolate drinks Damp a clean cloth with kerosene and dab the stain until no more colour can be removed. The treated area can for a short while bulge if the carpet has not been fully adhered.
Coffee Absorb immediately as much as possible with kitchen paper. Then wash off the stain with a cloth rinsed in lukewarm water. Keep on until no more colour can be removed. In case of dried coffee stains these are first to be softened with a stain remover after which the stain is washed off with a cloth rinsed in lukewarm water. Remaining colour residues can be bleached with HelpMate®.
Cola Absorb immediately as much as possible of the stain with kitchen paper or a dry coth. Then wash off the stain with a cloth rinsed in lukewarm water. Keep on till you cannot remove more colour. Remaining colour residues can be bleached with HelpMate® or 3% peroxide
Cooking oil Scrape off or absorb as much as possible. Dab carefully with a cloth damped with kerosene. The treated area can for a short while bulge if the carpet has not been fully adhered.
Crayon Damp a cloth with spirit and dab the stain.
Cream Scrape off or absorb as much as possible. Dab carefully with a cloth damped with kerosene. The treated area can for a short while bulge if the carpet is not fully adhered.
Dessert wine Absorb immediately as much of the stain as possible with kitchen paper or a dry cloth. Then wash off the stain with a cloth rinsed in lukewarm water.
Egg Dry as much as possible. Damp the stain with a stain remover and dab with a cloth rinsed in lukewarm water with a little ammonia added. Use ½ dl. 8% ammonia for 2 ½ litres of water. Dab with clean water and after that with dry cloths.
Faeces Damp the stain with equal portions water and domestic vinegar. After 10 minutes dab with humid and dry cloths by turns. Dab with water diluted with a disinfectant
Fruit juice Absorb immediately as much as possible of the stain with kitchen paper or a dry cloth. Then wash off the stain with a cloth rinsed in lukewarm water.
Fungicide If the fungicide is water-based the stain is to be cleaned with a cloth slightly rinsed with water. If the fungicide is alcohol-based the stain is cleaned with a cloth damped with household alcohol.
Grass See coffee.
Gravy Scrape off or absorb as much as possible. Dab carefully with a cloth damped with kerosene.
Grease Scrape off or absorb as much as possible. Dab carefully with a cloth damped with kerosene. The treated area can for a short while bulge if the carpet is not fully adhered.
Ice Damp a cloth with kerosene and dab the stain until no more colour can be removed.
Ink On synthetic carpets absorb immediately with a cloth damped with 8% undiluted ammonia water. On carpets containing wool dab with a cloth damped with water.
Juice Absorb immediately as much as possible of the stain with kitchen paper or a dry cloth. Then wash off the stain with a cloth rinsed in lukewarm water.
Ketchup Absorb immediately as much of the stain as possible with kitchen paper or a dry cloth. Then wash off the stain with a cloth rinsed in lukewarm water.
Lipstick Damp a cloth with kerosene and dab the stain until no more colour can be removed. The treated area can for a short while bulge if the carpet has not been fully adhered.
Liqueur Damp the stain with a cloth rinsed in lukewarm water and absorb with a cloth.
Lubricating oil Damp a cloth with kerosene and dab the stain immediately until no more colour can be removed.
Mascara Damp a cloth with kerosene and dab the stain. The treated area can for a short while bulge if the carpet has not been fully adhered. If there is still a remaining colour residue it is possible to bleach the stain with HelpMate® or 3% peroxide.
Milk Absorb as much as possible. Damp the stain with a stain remover and dab with a cloth rinsed in lukewarm water with ammonia added to it. Use ½ dl. 8% ammonia to 2½ l water. Dab with clean water and after this with dry cloths.
Motor oil Damp a cloth with kerosene and dab the stain immediately fill no more colour can be removed.
Nail polish Dab with a cloth damped with acetone.
Oil – black lubricating oil Damp a cloth with kerosene and dab the stain immediately until no more colour can be removed.
Paint See alkaloid or plastic paint.
Paraffin Remove as much as possible with e.g. a blunt knife. Damp a cloth with kerosene and dab
Pen for Indian ink on water base Damp a cloth with spirit and dab the stain. Pen for Indian ink on spirit base Absorb immediately as much of the stain as possible with kitchen paper or a dry cloth. Then clean off the stain with a cloth rinsed in lukewarm water. Keep on until no more colour can be removed. Remaining colour residues can be bleached with HelpMate® or possibly 3% peroxide.
Red wine Absorb immediately as much as possible with kitchen paper. Then wash off the stain with a cloth rinsed in lukewarm water. Keep on until no more colour can be removed. In case of dried stains these are first softened with a stain remover after which the stain is washed off with a cloth rinsed in lukewarm water. Remaining colour residues are best bleached with HelpMate® or possibly 3% peroxide.
Resin Dab carefully with a mixture of equal parts of turpentine and spirit.
Rust Damp the stain with a stain remover and leave for a couple of hours. Dab with a dry cloth and dab with clean water.
Shoe polish Damp a cloth with kerosene and dab the stain. In case of a colour residues it is possible to bleach with HelpMate® or possibly 3% peroxide .
Soft Drinks Absorb immediately as much as possible of the stain with kitchen paper or a dry cloth. Then wash off the stain with a cloth rinsed in lukewarm water. Absorb immediately as much as possible of the stain with kitchen paper or a dry cloth. Then wash off the stain with a cloth rinsed in lukewarm water. Remaining colour residues can be bleached with HelpMate® or possibly 3% peroxide.
Soot Damp a cloth with kerosene and dab the stain. If there are still colour residues left it is possible to bleach with HelpMate® or possibly 3% peroxide.
Street dirt Leave the stain dry and vacuum-clean the carpet.
Tar Soften the stain with margarine for 12 hours. Then remove the stain with as little gasoline as possible.
Tea Absorb as much as possible with kitchen paper. Then wash off the stain with a cloth rinsed in lukewarm water. Keep on until no more colour can be removed. In case of dried in stains these are first softened with a stain remover after which the stain is washed off with a cloth rinsed in lukewarm water. Remaining colour residues can be bleached with HelpMate® or possibly 3% peroxide.
Urine Damp the stain with equal parts of water and vinegar. After 10 minutes dab by turns with humid and dry cloths. Dab with water with a disinfector added. Follow instructions as to how much to use. Remaining colour residues can be bleached with HelpMate® or possibly 3% peroxide.
Vomit Damp the stain with equal parts of water and vinegar. After 10 minutes dab alternately with humid and dry cloths. Dab with water with a disinfectant.
Wax polish Clean the stain with a cloth damped with turpentine. The pile will paste if left too long.
White wine See red wine
Wine See red wine or liquer
Wood preservators Absorb immediately with a cloth damped with turpentine.
9. Description of cleaning agents and methods

STAIN REMOVERS

Acetone: Highly flammable and dangerous to inhale.
Gasoline: Highly flammable, use cleaned gasoline.
Peroxide: A 3% solution can possibly be tried as an alternative bleaching agent to HelpMate® – the latter is, however, more effective.
HelpMate®: An effective bleaching agent for removal of remaining colour residues after stain removal. Particularly suitable for bleaching coffee, tea and red wine.
Vinegar: Irritant to eyes and skin.
Spirit: Methyalated spirit, ethanol – highly flammable.
Kerosene: Choose odourless. Kerosene is highly flammable and may leave a greasy stain that will evaporate after a short while. PLEASE NOTE: The treated area can bulge for a while if the carpet is not fully adhered.
Ammonium: The chemical name is ammonium water but in the trade you usually meet the name ammonium.
Turpentine: White spirit. Highly flammable and dangerous to inhale. Turpentine may leave a greasy stain but this should evaporate after a while.
CLEANING METHODS

Carbonic acid method
Natural pH-neutral, heavy carbonic acid producing aqueous solution containing minerals and adjusted with amino acid. Does not contain soap, enzymes, phosphates or solvents.

Combi-cleaning method
Vapour or clean water for normal cleaning at intervals.

Extraction method
Taski TR 103 is an aqueous low-foaming cleaning agent containing tensides. pH in a 10% solution is ca. 6-8.

Dry-cleaning
Capture is a dry-cleaner consisting of absorbing particles damped with water and a cleaning agent. Host is a dry-cleaner consisting of absorbing particle damped with water, cleaning and solution agents.

Carbonic acid method
Natural® pH-neutral, heavy carbonic acid producing aqueous solution containing minerals and adjusted with amino acid. Does not contain soap, tensides, enzymes, phosphates or solvents.

Combi-cleaning method
Vapour or clean water when basic cleaning slightly soiled areas. Taski TR 103 is added to the water in especially soiled areas. The product is an aqueous low-foaming cleaning agent containing tensides. pH in solution is ca. 6-8. See the instructions of the supplier before use.

Domestic Cleaning and Maintenance Guide

Download PDF
Helping to ensure you get the maximum performance and enjoyment from your Westex carpet, please read the following guide for looking after your carpet in your home.

1. Vacuum cleaning

Any vacuum cleaner can be used on all Westex carpets. Choosing a cleaner with beater bar: for maximum effectiveness use a vacuum cleaner with adjustable, rotating brushes that will loosen deep rooted dirt. The suction of all vacuum cleaners should be sufficient so that it can get through to the backing and pick up any dust and dirt settled there. There should be a large closed filter and filter system, so the dust doesn’t re-enter the room. Whichever model of vacuum cleaner you decide upon it should be regularly serviced. Keep the suction hose and attachments free from foreign bodies and ensure that these do not become blocked, as this could reduce the suction. Examine the suction head for rough, sharp edges or bent metal which could damage the carpet.

High traffic areas, such as corridors, stairs and entrance halls, should be vacuumed daily. The whole carpet should be vacuumed twice a week. In this way dirt lying on the surface will be removed avoiding penetration further into the pile. Equally important is dirt already lying deep in the pile is removed; however, this is not always so easy and very expensive. Surface dirt can be removed while the vacuum cleaner is kept in the direction of the pile for a long time and then the opposite way. Repeat as necessary.

Always follow the manufacturer’s instructions with regard to machine bag and filter change and maintenance to ensure maximum possible suction at all times.

2. Deep cleaning

Daily vacuuming is the most important step for carpet cleaning; however, deeper extraction cleaning takes care of removing tough, stubborn and deep lying dirt.

We recommend cleaning products that are recognised by WoolSafe®. WoolSafe® is an active worldwide organisation that tests products for the professional cleaning and maintenance of carpets – a suitable and appropriate cleaning substance receiving the WoolSafe® Certificate. By passing all the WoolSafe® test requirements manufacturers can display a certificate and the WoolSafe® logo on their packaging.

We recommend a dry or wet extraction clean every 12-18 months, as a minimum, and certainly before dirt becomes visible. You should use a recognized professional carpet cleaning company to undertake the work. Wool requires special care. Excessive rubbing and high temperatures on the wool fibres should absolutely be avoided. Wool suffers if bleach or alkaline products are used and should only be treated with neutral cleaning agents with a pH value between 5.0 and 8. When using wet cleaning methods wool must be dried quickly to prevent browning or yellowing.

Do not wait until dirt is visible on the carpet. If the carpet is already heavily and excessively dirty cleaning is all the more difficult and expensive and, as a result, its life is considerably reduced. Never use products intended for another purpose, such as washingup liquid, soap and household cleaners. Even if the initial result of cleaning appears good, problems can occur rapidly, including quick re-soiling, bleeding of colour and shade of the carpet fibres, as well as the backing.

3. Tips for decreasing soiling

a. Westex carpets are impregnated with a protective substance called Stain Resist
to prevent rapid soiling. Although this treatment is already advantageous, it doesn’t offer 100% protection. Due to the treatment becoming worn over time by mechanical wear and tear from walking on it. Stains and soiling should be removed as soon as they occur.

b. Doormats
We recommended that doormats are laid at every entrance to the house, as these hold lots of the coarse dirt and will minimize soiling of your carpet. A doormat should be large enough to remove a generous amount of dirt from the street from the soles of your shoes. A doormat should be beaten out and cleaned at regular intervals, thus keeping the ability to take dirt in.

4. The appearance of your carpet

a. Shading
Shading is also described as ‘pile reversal’ and may be wrongly misinterpreted as watermarking. Shading involves certain areas in soft, velvet carpets appearing lighter or darker than the surrounding areas. This is only an optical effect, which is caused by the different directions of the fibres and becomes evident in different light conditions. In traffic areas, or where the floor is uneven, such shading may also appear more intense. It does not indicate a fault in the carpet itself.

b. Changes to colour
The colour of a carpet can change for various reasons. Most usually changes of colour occur due to ‘tracking’, where the treading down of the fibres refracts the light differently and an optical difference in colour occurs. Also, light soiling and fading of dye due to UV-rays from sunlight can lead to colour changes. A thorough professional clean will restore the appearance of your carpet and revive the colour, provided that the dye content within the fibres has not decreased.

c. Soiling caused by draughts
At the edge of the carpet near walls, skirting boards, doorways and ventilation systems, heavy soiling can often appear as dark grey streaks. This streaking is formed by dust particles carried in the air and held by the carpet fibres that act like a filter.

d. Loss of fibres
When a carpet is newly-laid, some short fibres have a tendency to come off. With wool these fibres build up considerably, although they weigh very little. These appear for the most part in the first few weeks and mainly with cut pile carpets. The fibres are visible as fluff on the surface of the carpet. This is a normal phenomenon and shouldn’t be worried about, as it lessens. Vacuum your carpet more gently in the first few weeks, and change the dust bag or empty the dust containment unit more frequently.

5. Stain treatment

Stains in carpets should always be treated immediately. The earlier you fight the stain, the easier the removal.

Absorb liquids immediately with an absorbent cloth such as kitchen paper, toilet paper, cotton towel, etc. and dab, not rub.
Solid substances (e.g. yogurt or similar) remove with a spoon or the back of a knife.
Identify the stain, in order to select the correct treatment.
Always work the stain from the outside inwards.
Dab stains, NEVER rub.
Take care when using solvents. Put on a cloth first and not directly onto the carpet.
Ensure there is sufficient fresh air supply
Always test the cleaner/stain remover in an inconspicuous area (even better on a carpet sample of offcut), never directly on the stain.
Always thoroughly dab away the solvent.
If possible, dry the treated area using a hairdryer.
The recommended stain removal suggestions contain the methods in the order in which the treatments should be attempted.

Easy stains: relatively easy to remove by the recommended methods.

Difficult stains: harder to remove and require repeated attempts using stronger stain removers. With some stains it is probably impossible to fully remove them. In this case, help from professional carpet cleaners is required.

6. Treatment methods

Dab stains away using white kitchen towel
Vacuum
Cold water
Warm water
Diluted WoolSafe® approved carpet shampoo
WoolSafe® approved stain remover for water soluble stains
WoolSafe® approved stain remover for fatty/oily stains
Absorbent paper or paper tissue and hot iron
Chewing gum remover (solvent or frozen)
Nail varnish remover or acetone
Turpentine substitute
White spirit
Rub with a coin
Gently rub with coarse sandpaper
Call a WoolSafe® professional carpet cleaner
Easy Stains

1st Step 2nd Step 3rd Step
Blood 5 6 3
Burn or Scorch Mark 13 14
Butter 7 5
Candle Wax 8 7
chewing gum 9
Chocolate/Cocoa 5 7 6
Cola 3 5 6
Cream 7 5
Eggs 5 6
Floor Wax 7 5
Fruit Juice 3 5
Gravy/ Sauce 5 6
Herbal Tea 3 6
Metal Polish 5
Mustard 5 6
Oil/ Fat 7 5
Emulsion Paint 3 5
Shoe Polish 7 5
Tea 3 5 6
Urine (fresh) 3 5 15
Difficult Stains

1st Step 2nd Step 3rd Step
Soft Drinks 3 6
Bleach 3 15
Radiator Fluid 5 6 15
Coffee 6
Furniture Polish 7 5
Felt-tip pen 7 or 11 12 5
Glue/ Adhesive 10 11
Ink 3 6 5
Ball-point pen 12
Lipstick 7
Milk 4 5 15
Nail Varnish 10
Oil-based paint 11
Rust 15
Soot 6 5 2
Tar (Asphalt) 7
Urine (old) 6 15
Vomit 5 6 15
Red Wine 1 6 6
Please note, that the aforementioned cleaning methods are not guaranteed. The methods are recommended and should be tested on a sample or in an inconspicuous place. If you are in any doubt, please contact your local cleaning expert.